Klout vs. Clout: Both are important to your business

by Kimberly Nasief — President, Measure Consumer Perspectives

I'd like to tell you a story about a friend of mine — and a business that did her wrong.

CETW: NCR's endless-aisle solution

NCR used its booth at the fall 2011 CETW to showcase its endless-aisle solution. It enables retailers to bring their e-commerce functionality into the store…

25 things your employees should never do during the holidays

by Bob Phibbs — CEO, The Retail Doctor

The holidays are almost here so I've revised my list of blunt reminders for both staff and owners of specialty retailers. Unless you stop them from happening…

Leveraging Engagement Technology for the Holiday Season

Learn four touchpoints to provide an exceptional customer experience.

Presented by HP Inc.

Celerant adds mobile interface to its back-office retail suite

December 1, 2011

Celerant Technology has announced mobile applications for back-office retail functions, allowing for daily procedures to be simplified and completed in a…

Tracking customers via cell phones: Good marketing or privacy invasion?

Two malls halted testing the new technology after a U.S. senator said it invades consumer privacy.

ShopWith.It may be a hit this holiday shopping season

by Annamaria Turano — Executive Director, MCAworks

A new, free social media app launched today, Dec 1st, taking shopping-and-socializing to a new level in the digital world. The ShopWith.It app promises to be…

Are you overlooking what your customers are looking over?

by Harry Friedman

Most retailers spend a great deal of time making their stores visually appealing. Whether your merchandising style projects an opulent, prestigious image, or a…

Increasing Guest Satisfaction with Productivity-Based Scheduling

Having the right employees at the right time can be a critical component of success.

Best Buy Canada launches self-branded DVD kiosks

The retail giant is testing the market to see if there's room for another DVD kiosk option.

M-commerce sales shoot up as more consumers buy via mobile

Sales will nearly double this year and more than quadruple again by 2015, report says.

Cellfire helping developers to integrate grocery coupons into apps

November 30, 2011

Cellfire Inc. today launched QBridge, a software developer kit (SDK) designed to help developers integrate digital grocery coupons into their existing…

Wal-Mart unveils social networking app

November 30, 2011

Wal-Mart Stores Inc. has launched its first social-networking application. Shopycat, which uses Facebook data to recommend gifts to consumers, is one of the…

Price-matching guarantees

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Target's third quarter profits are up 3.7 percent according to Andria Cheng in her MarketWatch article, Target profit rises better-than-expected, in the Wall…

CETW: ComQi says 'Shazam'

Stu Armstrong talks about ComQi's recent partnership with the Shazam mobile app, which provides an audio alternative to QR codes.

If you build it, they will come. Really.

by Paul Flanigan — Founder, The Preset Group

When Mark Zuckerberg was developing Facebook, he knew it would resonate with people who wanted an alternative to MySpace. He knew that a great platform for…

Bathrooms: More than meets the eye

by Kimberly Nasief — President, Measure Consumer Perspectives

I recently saw an article online — "How the Restroom Symbolizes Your Whole Operation" — about sustainability and hygiene in the workplace, but it started me…

The Cellular Connection

The Cellular Connection has more than 600 locations across 26 states. The company attributes its success to its top-notch professionals who understand the…

Guess? creates 'look books' from iPad kiosks

November 29, 2011

Guess? Inc. tapped iPadEnclosures along with Global Bay-Mobile Technologies, to design and install its newest customer interaction stations in retail stores…

Is online shopping declining?

November 29, 2011

New research is showing that online shopping has nearly reached its peak. Shop Direct Group's sister company, Transactis, measured online shopping activity…