When 2 become 1: John Lewis merges online, offline sales

November 29, 2011

John Lewis, a popular UK department store, is merging online and offline sales with a virtual store allowing shoppers to buy products with smartphones via QR…

IBM online retail survey shows healthy m-commerce growth on Cyber Monday

Study shows impact of tablets, mobile operating systems on m-commerce.

Shaping the customer experience with digital signage

by James Bickers

The goal is two-fold: accomplish the task at hand, and make the customer feel good about how it was accomplished.

Do you believe customers are an asset, or a cost center?

by Jeanne Bliss — Founder, CustomerBliss

With only one retail location, Zane's Cycles of Connecticut is one of the three largest bike shops in the United States. They sell $15 million each year in…

What if your cash register could count people and not just cash?

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Since the invention of the cash register by James Ritty in 1879, shopkeepers have been using the device to count cash. With the interconnectivity that today's…

Black Friday to Cyber Monday: How low can the extreme shopping go?

by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.

Just about every news story this Monday morning contained statistics relating to the health—or lack thereof—of the economy based on how much we shopped over…

Moosejaw Stores implement mobile POS

November 28, 2011

Shoppers at Moosejaw, an outdoor adventure apparel and gear retailer, will now be able to pay for items via any employee instead of waiting at a check-out…

Apple employees: We know where you are

November 28, 2011

Apple employees in Palo Alto, Calif., know the location of all their customers, thanks to a new technology the company is using to help speed purchases.

Wal-Mart, Amazon eliminating 'wrap rage'

November 28, 2011

Too much packaging leads to "wrap rage," according to Amazon.com Inc. and Wal-Mart Stores Inc. The companies are working together to encourage manufacturers to…

Malls say 'No' to tracking customers via cell phones

November 28, 2011

Two malls planning to test new technology designed to track shoppers' movements via cell phone signals have nixed those plans after a U.S. senator raised…

Father of RFID dead at 89

November 28, 2011

Charles Walton, inventor of the RFID technology, died Nov. 6 at the age of 89 in California, according to Network World. A memorial service is set for Dec. 1…

Malls tracking customer behavior via cell phones

November 27, 2011

Shopping malls in the U.S. have started collecting data about shoppers via their cell phones.

Teijin's smart shelf-management system coming in December

November 27, 2011

A digital smart shelf-management system will be available Dec. 19 from Teijin Fibers Limited, the core company of the Teijin group's polyester fibers business.

PayPal announces monster increase in its m-payment volume on Thanksgiving/Black Friday

by James Wester — Editor 1, Mobile Payments Today

Payment processor releases data on consumers' mobile payment trends over holiday weekend.

CETW: The integration of mobile, digital signage and kiosks

Digital Signage Today editor Christopher Hall talks to 3Seventy about integration trends and impacts.

CETW: An update to SlideBuy POP digital sign

Ron Bowers from Frank Mayer & Associates demonstrated modifications to the SlideBuy, a movable digital sign, at Customer Engagement Technology World.

Fast Casual Executive Summit: Keys to good hiring

Sales and HR guru Tom Feltenstein addressed the right interview questions to hire the right people in restaurant and other industries.

Target defends 'Black Thursday' decision

November 22, 2011

Target is defending its decision to open at midnight on Thanksgiving after employee Seth Coleman delivered bagfuls of petitions with 190,000 signatures to the…

CETW2011: Turning a kiosk into a mini retail store

Retailers can create a store in only 2 feet of space.

CETW: ExaDigm's mobile POS system

ExaDigm's David Graybeal discusses the connectivity and PCI compliance of the NX2200 mobile POS system, suitable for retail and foodservice applications.