Digital Signage Association, Self-Service & Kiosk Association merge to form Digital Screenmedia Association

April 12, 2010

The Digital Signage Association and the Self-Service & Kiosk Association have announced plans to merge and form a new organization called the Digital…

Mirror Images

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Nook coming to Best Buy, Kindle possibly coming to Target

April 11, 2010

It looks as if Apple's hugely successful iPad launch is spurring competitors into action: The Street reports that Amazon is considering bringing its Kindle…

Ritz Camera developing online video gallery

April 11, 2010

DigitalPost Interactive has announced a contract with privately held Ritz Camera & Image Inc., America's premier imaging retail destination, to develop an…

April Quote

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Are the experience you offer customers and the stories they share about you the same?

Making Retail Work: What To Say Before They Go Out The Door

by Bob Phibbs — CEO, The Retail Doctor

Giving thought to what employees should say as customers leave is something most of us never consider when trying to build sales. I'm reminded of my first…

What's Really Good About HomeGoods

by Annamaria Turano — Executive Director, MCAworks

Do you find yourself regularly going to HomeGoods?  Just to see what’s there?  You’re not alone; the fans of HomeGoods are numerous and extremely enthusiastic…

If a Brand Falls in the Forest...The Power of Social Listening

by Doug Stephens — President, Retail Prophet Consulting

There’s been an incredible amount of talk over the last few years about social media.  And frankly, most of the talk is about talking.  The truth is that the…

Serge Blanco completes item-level RFID installation

April 8, 2010

TAGSYS, provider of item-level RFID infrastructure, announced in a press release that European fashion retailer Serge Blanco is using the TAGSYS RFID for…

Swarovski debuting new concept store

April 8, 2010

Swarovski, a leading designer and producer of fashion jewelry, will soon feature its new retail design concept at two locations in Times Square and Penn Plaza…

Four areas for improvement in retail online marketing

From social networking to grass-roots PR, here are simple ways to get more results from your online efforts.

"Heroes" star gets into the mobile retail world

by James Bickers — Editor, Networld Alliance

Greg Grunberg's Yowza app makes it easy for retailers to offer mobile coupons.

Building in-store interactive content that works

There is no limit as to what can be done with in-store media, but finding what works for your business is the challenge.

38. Anthropologie

The specialty store operates under the notion that bigger isn’t necessarily better. With 121 locations and a loyal customer base of women ages 30 to 45…

NRF launches mobile retail initiative

April 6, 2010

With consumers relying on handheld devices for everything from phone calls to Web surfing, retailers are looking to mobile as the next frontier of the shopping…

LUCY may make health matter for Kroger customers

Retail food chain Kroger is deploying a self-service healthcare and nutritional information program for its shoppers.

What does the iPad mean for retail self-service?

Software providers are already developing employee training and customer service apps for the new Apple device.

Loyalty programs: what works, what doesn't

Perhaps not surprisingly, the least costly methods of building and maintaining loyalty are often the least effective.

Redbox hints at unlimited streaming media plan

by James Bickers — Editor, Networld Alliance

April 6, 2010

If a recent survey sent out by DVD kiosk operator redbox is any indication, the company is thinking about getting into the streaming media business. High-Def…

40. Trader Joe’s

The 310 Trader Joe’s locations across the country stand out from run-of-the-mill grocery chains, offering health foods, organic produce, nutritional…