39. Target

Discount retailer Target had a steadier year compared to many retailers, but continued to provide the same quality customer experience to its shoppers. In an…

Whole Foods recycling program collects 2 millionth container

April 6, 2010

The Greenopolis Recycling System celebrated the collection of its 2 millionth container this weekend at Whole Foods Market in West Hollywood, when Wayne Meza…

Kohl’s kiosk plans draw attention from press, investors

April 6, 2010

Department store chain Kohl’s plans to deploy self-service kiosks in all of its stores late this year. According to a report from Zebra Technologies’ Shelf…

PRN, Costco renew partnership

April 6, 2010

Premier Retail Networks Inc., a provider of digital place-based media services, and Costco Wholesale Corp., the third-largest retailer in the United States…

Report: Retail hiring on the increase

April 6, 2010

Kronos Inc. has announced the April release of the Kronos Retail Labor Index, a family of metrics and indices that analyze the relationship between the demand…

Just for you... here's the one word that matters

by Susie Pecuch — Client Contact, The Customer Experience Architects

Amidst the many fancy and impressive business theories, advice and strategies for retail success, there is actually only one word that really matters.

The Market Share Myth

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

The Automated and Connected Store

Store revival in retail will require a monumental shift in the retailer's mindset for overhauling a customer's destination shopping experience, personalized…

Retail CRM vendor landscape and capabilities

No single vendor can deliver all functionality defined in this retail CRM solution map, but a few vendors are close. The commercially available multichannel…

Study: Women buying more online in response to poor customer service

April 4, 2010

A recent survey by VibrantNation.com, an online community for women over 50, reveals that Baby Boomer women are shifting their clothing purchases online…

Whole Foods to stop accepting checks

by James Bickers — Editor, Networld Alliance

OnMilwaukee.com reports that Whole Foods is about to take away several payment options.

Webinar: Online Retail and the ROI of Live Help - Why Global Online Shoppers Demand Live Customer Service

A growing number of retailers are turning to live chat and click-to to-call solutions to provide live online customer service instead of forcing shoppers to…

Survey: Low prices replace customer service as primary loyalty driver

Walmart dominated the 2010 COLLOQUY Retail Loyalty Index, in results that reflect a reality of the Great Recession.

Borders: e-bookstore coming this spring, will support iPad

April 1, 2010

Motivated by the attrition caused by the Amazon Kindle, not to mention the impending cultural tidal wave that is the iPad, Borders announced in a conference…

IDS unveils shopping cart for apparel stores

April 1, 2010

Intuitive Design Solutions unveiled its "Apparel Shopping Cart" today, a device that the company says is specifically designed to make shopping for clothing a…

Online retail spending regains double-digit growth

E-commerce sales will grow by 12.7 percent in 2010 after two years of subpar growth.

MarketLive e-commerce platform adds iPad support

March 31, 2010

MarketLive Inc., a provider of e-commerce software and services for specialty retailers, today launched MarketLive Mobile v2, its next-generation mobile…

Informal poll bodes well for kiosks in retail

Better economy and improved public opinion are pushing more retailers to self-service.

41. Millennials

Millennials stand poised to affect both sides of the customer experience: as customer and employee. Demographers disagree on exactly what ages comprise the…

Survey: Retailers focusing on leadership development, diversity to nurture talent

March 30, 2010

Deloitte and the National Retail Federation (NRF) have released the results of a comprehensive survey designed to provide an in-depth look into where retailers…