KIOSKCOM: Frank Mayer exhibits its SlideBuy technology

Frank Mayer's Allen Buchholz demonstrates the company's SlieBuy technology, an innovative implementation of digital signage at the retail shelf.

Eileen Fisher selects Escalate for multi-channel

May 21, 2009

IRVINGTON, N.Y. — Escalate Retail has announced that EILEEN FISHER, a clothing company with 44 retail stores and accounts at all major department stores, has…

Grand & Toy connects with customers through dynamic digital signage

May 21, 2009

TORONTO — ADFLOW Networks, a leading provider of Web-hosted digital signage and interactive kiosk technology, announced today that it has provided Grand &…

New report reveals consumer attitudes toward self-service technology

May 21, 2009

LOUISVILLE, Ky. — The Self-Service and Kiosk Association has published its 2009 Self-Service Consumer Survey, a comprehensive report that reveals what…

Interactive merchandising and payment by cell phone

Ed Hill from Intel's Embedded Communication Group shows an Internet-connected kiosk and cash register for retail stores. These could help shoppers find exactly…

NACStech: Radiant Systems food ordering kiosk

At NACStech 2009, Radiant Systems demonstrates its touchscreen ordering system for c-store food ordering.

The Knot enhances wedding registry offerings

May 20, 2009

NEW YORK — The Knot Inc. today announced the acquisition of several registry patents from Felicite.com, as well as the ongoing business of eWish, a Web-based…

Systemax relaunching CircuitCity.com

May 20, 2009

This Week In Consumer Electronics: Systemax plans to relaunch CircuitCity.com within the next two days, according to an announcement on the bankrupt retailer's…

Retail Banks and Financial Institutions Benefit from Technology Implementations in the Down Economy

May 20, 2009

Sheetz completes mobile payment trial

May 19, 2009

Progressive Grocer: Sheetz Inc. completed its multi-city NFC mobile payment pilot with Wright Express Corp. and ViVOtech. During the trial, drivers used their…

Five viral marketing mistakes to avoid

There's a lot of buzz surrounding viral marketing — but retailers need to make sure to avoid these common missteps.

NACSTech: Gilbarco's Applause digital merchandising system

Applause lets retailers start a conversation with customers via a digital screen to get them to come and shop in-store. All ads are customizable by the gas…

ICSC announces Best-of-the-Best Award winners

May 18, 2009

LAS VEGAS — The International Council of Shopping Centers Inc. (ICSC) has announced that four shopping centers have been chosen as ICSC's Best-of-the-Best…

Walmart revamps electronics department

May 18, 2009

Wall Street Journal: Wal-Mart Stores Inc. is revamping the electronics departments in its more than 3,500 U.S. stores this week, ramping up an aggressive…

Report: 'Major breakthrough' yields one-cent RFID tags

May 17, 2009

CrunchGear: Japanese business publication The Nikkei is reporting that NEC is planning to sell RFID tags priced at $100 for 10,000 tags. The company seems to…

Netflix takes service outage, turns it into a customer service opportunity

by James Bickers — Editor, Networld Alliance

Quick response and a proactive attitude turn what could have been a negative into a win for the brand.

EYE launches adult shopper profile by Arbitron

May 17, 2009

NEW YORK — Mall media operator EYE has released the results from its EYE Adult Shopper Profile study conducted by Arbitron Inc. The study was conducted to…

Target adding mini-markets to 100 stores

May 14, 2009

Progressive Grocer: Target is adding new store-within-a-store grocery and fresh foods mini markets in about 100 of its new and remodeled stores during the…

IDT launches low-cost people counter

May 14, 2009

HOP BOTTOM, Penn. — Inter-Dimensional Technologies has announced the release of its newest Electronic People Counter, the EPC-IRD1. The EPC-IRD1 was…

The financial discipline of customer experience

For the retail CFO, customer experience needs to shift from a "nice to have" to a "must have."