Using video for retail store ROI

This interview, filmed at the 2009 NRF Expo, explores how retailers are using intelligent video to capture operations and service benchmarks to improve…

Bloomingdale's veteran: We need to react to changing shopper attitudes

May 6, 2009

Retail Week: Retailers need to work harder to persuade shoppers to start spending again in what is the most difficult time in the sector's history. That was…

Opinion: Retailers giving lip service to customer service

Noted retail trainer and author discusses how the concept of customer service has been watered down by many retailers.

Rumor: Apple preparing download kiosks

May 6, 2009

Apple Insider: Apple has put some effort into conceptualizing a family of next-generation wireless iTunes kiosks that can be placed just about anywhere…

KIOSKCOM: Mix & Burn, KIOSK release new MP3 service

May 6, 2009

LAS VEGAS — Music on the go is about to get a boost with the announcement of a recent contract between KIOSK Information Systems and Mix & Burn. The…

Sensormatic lets retailers openly, safely display high-theft items

May 5, 2009

SINGAPORE — ADT announced today a comprehensive new line of Sensormatic safers with Electronic Article Surveillance (EAS) capabilities. Also known as…

Report: E-commerce spending to hit $156 billion this year

May 5, 2009

Internet Retailer: Despite the economic downturn, e-commerce sales, including event and movie tickets, will grow about 11 percent to $156.1 billion this year…

KIOSKCOM: Follow the show via Twitter

May 5, 2009

If you're unable to attend this week's KioskCom Self Service Expo and The Digital Signage Show, opening today in Las Vegas, never fear: Self-Service World and…

Report: Online retailers shifting marketing focus

May 4, 2009

SCOTTSDALE, Ariz. — The economy is forcing online retailers to change their marketing tactics in order to acquire and retain customers, according to findings…

Satisfying the customer whose credit has been denied

The retail credit scene is tough, but retailers don't have to bear the brunt of rejection.

KIOSKCOM: Virgin Megastore exec to discuss self-service

May 3, 2009

Don't let the fact that Virgin is closing its U.S. Megastores fool you: the high-tech, multi-department retailer rocked when it came to providing a cohesive…

Walgreens to redesign its stores this summer

May 3, 2009

Display & Design Ideas: Walgreen Co. recently shed new light on its previously announced store-renovation program. The company will roll out its first…

IKEA lesson: DIY creates loyalty

May 3, 2009

Tampa Bay Online: The cult of IKEA can be explained through psychology. The Swedish retailer sells mountains of build-it-yourself furniture at modest prices…

Fujitsu POS aimed at retail SMBs

May 3, 2009

SUNNYVALE, Calif. — Fujitsu America today introduced its TeamPoS 3600 family of point-of-sale systems, designed to give retailers a scalable hardware system…

Retail design tips for creating the customer experience

The look and feel of a store and its signage send out signals before the customer even reaches the doorstep. So what signals are your customers receiving, and…

Hallensteins Virtual Dressing Room

Quizative Inc. for Hallensteins/Saatchi+Saatchi: As part of the total online store design, an in-store digital mirror was created that allowed customers to try…

Walmart unveils first Hispanic concept store

April 30, 2009

Progressive Grocer: "We are introducing a new and authentic shopping experience that will better serve the needs of the community and will be more relevant to…

Is price the only 'P' that matters?

Convenience-based value propositions are losing their appeal as people are repricing their free time.

Report: Shopping online is a green activity

April 29, 2009

Zero Strategy: E-retail is better for the environment than travelling to shops to get the same items. IMRG cited a report from the Logistics Research Centre…

Toys R Us introduces grocery concept

April 29, 2009

Progressive Grocer: Toys"R"Us has introduced "R" Market, a new, dedicated shop offering a wider assortment of grocery items within select Toys"R"Us stores…