Trends hitting grocers in 2023

December 23, 2022

Come 2023 grocery shoppers will pay more for delivery and the days of free delivery will end.

Piggly Wiggly teams with Focal Systems on AI, automation strategy

December 22, 2022

Piggly Wiggly Midwest is piloting a focal operating system aimed at digitizing a store in order to automate and optimize ordering, inventory management…

Contactless payments to hit $164B

December 22, 2022

The contactless payments market will reach $164.15 billion by 2030 and adoption of payments technologies, such as host-based card emulation and…

Why retailers need to speak to customers, don’t just name them

For many brands, personalized CX has amounted to replacing the customer's name within a boilerplate message, and that's it. Now it's time to offer unique…

Interactive kiosk market to reach $49.9B by 2031

December 21, 2022

The interactive kiosk market will grow from $28.4 billion in 2021 to $49.9 billion by 2031, according to research from Transparency Market Research. It will…

3 ways retailers can appeal to millennials this holiday season

by Marc Mezzacca — President, CouponFollow

It's time retailers gained a better understanding of the shopping habits of millennials.

Digital-first Gen Zers are all about the physical store

December 21, 2022

Digital-first Gen Z consumers still want to shop inside a store even though they rely heavily on technology for managing their lives.

2022 Look Back: Most read retail CX news of the year

Here’s a look at the most-read news headlines of 2022 at RetailCustomerExperience as 2023 arrives in short order.

Consumers want personal communication but split on definition

December 20, 2022

Three in four consumers, 75%, say communication that makes them feel valuated is a top or most important factor when doing business with a brand.

Many consumers making holiday-specific sacrifices

December 20, 2022

More than half of U.S. consumers, 60%, are making holiday-specific sacrifices with many reducing gifting and travel and 61% expecting to keep the budget…

Sales stats reveal strong holiday start

December 19, 2022

While November's retail sales dipped compared to a surge of early holiday shopping in October the retail sales landscape reveals solid year-over-year growth…

Holiday spend down thanks to inflation

December 19, 2022

More than half, 67%, of U.S. consumers expect to spend less than $500 on holiday expenses this year.

Last minute shoppers face bigger cyber risk

December 19, 2022

Consumers who wait until the last moment for holiday shopping face a greater cyber risk, according to a Kaspersky survey.

Positioning your business to win the new year

The holidays are upon us, but the post-holiday season is also rapidly approaching. Here are five strategies to ensure your business is ready for the…

Rewards program use, purchase spend up Black Friday weekend

December 16, 2022

There was nearly a 20% year-over-year increase in consumers worldwide using customer engagement program over the Black Friday weekend and a 7% spike in average…

Walmart CEO: Retail theft could drive store closures, price increases

December 16, 2022

Retail theft is increasing and impacting big and small brands, including the biggest retailer, Walmart.

Return policies are focus for holiday shoppers

December 16, 2022

More than three-quarters, 76%, of U.S. consumers typically review an online retailer's return policy before deciding to send a gift, and 82% cite free shipping…

Top 5 trends impacting the 2022 holiday season

by Matthew Furneaux — Director of Location Intelligence, Loqate

The top five consumer trends impacting sales this holiday shopping season.

Holiday consumer spend trends will continue in 2023

December 14, 2022

Consumers in the U.S. and U.K. will be trimming non-essential purchases and scaling back on discretionary spending — behavior already taking place this holiday…

Chatbots proving frustrating to consumers

December 14, 2022

A hefty majority, 80%, of consumers report higher frustration levels when it comes to using customer service chatbots, while 72% stated using a chatbot for…