How to enable more human interactions with customers

by Sarah Assous

Enabling human interactions with customers is about facilitating discovery experiences that feel human and empathetic, speaks your language, removes…

Sears emerges from bankruptcy

November 8, 2022

Sears, once a brand-name retailer dominating in the suburbs, has emerged from bankruptcy with less than 24 stores in operation.

Victoria’s Secret acquiring AdoreMe to drive inclusivity

November 7, 2022

Luxury lingerie retailer Victoria's Secret is buying a rival, AdoreMe Inc., in a $400 million cash deal in order to expand beyond being viewed as a sexy wear…

NRF: Healthy holiday sales season ahead

November 7, 2022

This year's holiday sales season will be healthy despite economic challenges and inflation concerns.

Mapco convenience stores embrace digital signage

November 7, 2022

Mapco, a convenience store retail firm based in Franklin, Tennessee, is partnering with GSP, a digital signage firm based in Clearwater, Florida, to provide…

Amazon puts a hold on corporate hiring

November 4, 2022

Amazon won't be hiring any corporate-level leaders or executives for the next few month, citing the economy.

American shoppers are loving convenience stores

November 4, 2022

The U.S. consumer is increasingly becoming a convenience store fan, with 62% stopping by a store at least once a week and 70% of convenience store consumers…

Balance key when it comes to self-checkout strategies

November 4, 2022

Retailers deploying self-checkout options should be taking a balanced approach as a study reveals just a small portion of consumers want SCO-only in a store…

Chevron deploys checkout-free shopping in California

November 3, 2022

Chevron U.S.A. Inc. has introduced checkout-free shopping at its ExtraMile store at 18060 San Ramon Blvd. in San Ramon, California in partnership with…

The psychology of trust and voice calling: Why retailers are taking notice

by Jim Tyrrell — Vice President of Enterprise Product Management, TNS

Retailers are recognizing the need to work with other stakeholders to carve a path forward to restore consumer trust in voice calling and ultimately their…

Consumers embracing self service

November 2, 2022

Shoppers are returning to shop in stores and are embracing self service, according to Zebra Technologies Corp.'s 15th Annual Global Shopper Study.

Consumers willing to pay item return cost for convenience factor

November 1, 2022

A good number, 25%, of consumers are willing to pay for a product return in exchange for convenience.

Marriott Marquis debuts digital signage makeover

November 1, 2022

Host Hotels & Resorts, the owners of the Marriott Marquis in Times Square, New York City, has partnered with LG Fulfillment (powered by MDM Commercial) for…

Amazon advertising expands options for grocery, CPG with omnichannel metrics

November 1, 2022

Amazon's growing advertising wing has added a focus on grocery and consumer packaged brands, announcing a variety of expanded options for programmatic…

Putting AR, VR to work in the retail chain

by David Chen

Anything that can make goods faster to obtain, less expensive to buy, easier to find, or better suited to the purchaser will find its way to the front of the…

How Millennials and Gen Z Are Changing the Future of Customer Service

Customer loyalty is changing: Brands need to keep up with and exceed customer expectations more than ever, especially for younger generations. The main…

Kroger, Albertsons merger will have customer repercussions, claim experts

October 31, 2022

Higher prices, the loss of private brand product options and more food deserts will impact customers if the proposed $24.6 billion dollar merger of Kroger and…

Target, Kohl’s, Best Buy not open on Thanksgiving Day

October 28, 2022

Target is the latest retailer to decide not to open stores on Thanksgiving Day.

Redefining customer experience in retail

by Michael Scharff

Achieving consistently good CX requires a clear understanding of how consumers are influenced and how they prefer to engage with brands and retailers.

Bed Bath & Beyond names interim chief to permanent role

October 28, 2022

Sue Gove, who has been serving as interim CEO for Bed Bath & Beyond, has been given the role officially.