Walmart e-comm leader leaving post

January 26, 2022

Casey Carl, Walmart's U.S. e-commerce chief, is leaving the retailer come February.

Amazon launching brick-and-mortar clothing store

January 26, 2022

Amazon will open its first ever physical clothing store, called Amazon Style, sometime in 2022.

Why retailers should embrace digital platforms for success in 2022

As we dive headlong into 2022, retailers continue to search for technology to reach consumers. But, where does that leave small retailers? While many lack the…

Fetch Rewards taps David Sommer as chief customer leader

January 25, 2022

Consumer rewards company Fetch Rewards has named David Sommer as the company's first chief customer officer.

Ralph Lauren going virtual to reach young shoppers

January 25, 2022

Ralph Lauren is embracing virtual and the metaverse in a quest to reach and attract the younger consumer.

Target CEO: Gas costs, inflation could deter consumer in-store visits

January 25, 2022

Target CEO Brian Cornell expects ongoing inflation, resulting in higher retail goods costs, and increased gas prices are likely going to reduce consumer…

UK co-op deploys Diebold Nixdorf self-service solution in 80 stores

January 24, 2022

East of England Co-operative Society, a consumer cooperative in the U.K. with 122 stores, has deployed more than 180 Diebold Nixdorf DN Series Easy eXpress…

Vera Bradley taps Impact Analytics for optimized decision making

January 24, 2022

American lifestyle brand Vera Bradley is partnering with Impact Analytics on a unified retail planning platform that will optimize decision making from…

Meijer offers free home delivery for limited time

January 24, 2022

Grocery chain Meijer is offering free home delivery on orders over $35 from now until Jan. 29.

5 Trending Topics at NRF 2022

Read this recap on NRF 2022 and discover the trending topics that will shape the contact center of the future.

How digital customer service takes the stress out of the post-holiday surge

While the holiday shopping season is bound to bring in sales, the post-holiday period is your digital customer service team’s time to shine.

A retail/hospitality challenge: Serving ‘digital natives’

January 21, 2022

Two experts from Zebra Technologies offer insight on how retail and hospitality decision makers can address the growing demand for omnichannel shopping.

Convenience store goes unattended with vending machines

January 21, 2022

A convenience store in Newcastle, U.K. now consists of several vending machines offering a variety of products such as snacks, beverages, tissues, playing…

Retailer teams with AiFi on unattended stores

January 21, 2022

Żabka Group, a retailer based in Poznan, Poland, operates the largest chain of autonomous stores in Europe after launching 25 AI-powered stores in partnership…

2021 retail holiday sales hit $887B

January 20, 2022

Total retail holiday sales hit $887 billion, according to the National Retail Federation, despite ongoing supply chain hiccups and the ongoing COVID-19 Omicron…

Just 15% of retailers provide differentiating experience

January 20, 2022

A small fraction of retailers, 15%, are offering a differentiating experience when it comes to omnichannel customer service and just 30% of the 90% of shoppers…

Transit system deploys Shoppers Drug Mart vending machines

January 20, 2022

Metrolinx, the Ontario, Canada transit system, has installed Shoppers Drug Mart vending machines at select GO transportation stations, according to a press…

OnQ expands touchless display features for retail market

January 19, 2022

OnQ, a manufacturer of retail displays, has expanded its Converge platform to deliver touchless interactive experiences in the store, according to a company…

Grocery TV adds 4,000 POS displays to network

January 19, 2022

Grocery TV, a digital advertising network, has added 4,000 point-of-sale displays to its network by partnering with retail wholesaler Wakefern Food…

Walmart expanding in-home delivery

January 19, 2022

Walmart's InHome delivery service will scale big in 2022 as the retailer aims to make it available to 30 million U.S. homes by year's end.