Electronic payment, cards top choice for holiday shoppers

November 27, 2020

Contactless payments are being embraced by consumers this holiday shopping season and the trend will likely continue.

Data: The other Black Friday treasure chest

by Brian Cluster — Director of Industry Strategy for CPG & Retail, Stibo Systems

Brian Cluster, director of industry strategy, CPG and retail, Stibo Systems, reveals how Black Friday (and the surrounding weeks) isn’t just about cash profit…

Boosting customer engagement by fostering community connectivity

by Melissa Tatoris

Melissa Tatoris, chief innovation catalyst at Acoustic, shares why retailers must focus not only on attracting customers, but retaining them for the long haul.

NYC Fairway Market installs self-checkout kiosks

November 25, 2020

Fairway Market's flagship store in New York City, located at 75th Street and Broadway, has installed self-checkout kiosks, replacing "express" lanes for 10 or…

Anti-gun groups lobby retailers to pause sales during holiday season

November 25, 2020

Guns Down America, an organization striving to reduce guns in the U.S., is calling on Walmart and Dick's, as well as any other retailer selling firearms, to…

Jewelry retailer taps Loop Commerce to boost digital gifting

November 25, 2020

Catbird, a New York jewelry designer and retailer, is deploying Loop Commerce's GiftNow to streamline, personalize and enhance the gifting experience.

COVID changing U.S. holiday shopper behavior

November 24, 2020

More than half of U.S. consumers will shop less, or not at all, in a physical retail store this holiday due to concerns about COVID-19.

Foot Locker debuts power store concept in Canada

November 24, 2020

A Foot Locker community power store is now open for business in Vancouver, British Columbia, and the footwear retailer plans to open a second in Toronto in…

Changing the economics of the retail store floor

by Dipesh Hinduja — Director, Mobile Solution Architecture, Stratix Corp

Dipesh Hinduja, a mobile solutions architect at Stratix, explains that as retailers set out to reinvent their stores transforming the economics of the store…

Mobile cash technology: Get bills from the ATM, but leave the debit card home

by Pat Shea — Editor, NetworldMedia

John Clatworthy, SVP, chief customer and strategy officer for Cash Connect, explains what mobile cash technology is all about and how it can help keep…

Holiday sales growth to hit between 3.6% to 5.2%, predicts NRF

November 24, 2020

Holiday sales between November and December won't be as dim as some may think due to the pandemic as there will be growth, according to the National Retail…

ASOS, APEXX partner to optimize global payments in retail fashion

November 23, 2020

APEXX Global, a global payments platform, and ASOS, an online fashion retailer, are teaming up on a partnership that will let APEXX process payments for ASOS…

7-Eleven launches Laredo Taco restaurant in Florida

November 23, 2020

Mega convenience retailer 7-Eleven is launching the first of 15-plus Laredo Taco restaurants, featuring authentic Mexican food, in Florida this month.

Bakery Express Cake ATMs expand in Canada

November 20, 2020

Carlo's Bakery, a Hoboken, New Jersey-based family bakery, has installed its 14th Bakery Express Cake ATM at Limeridge Mall, Hamilton, Ontario, according to a…

3 solutions to this holiday season’s last-mile delivery dilemma

by Mike Willoughby — Experience Consultant, Competitive ADDvantage

PFSweb CEO Mike Willoughby explains the importance of last-mile delivery as it's the only other direct touch point a consumer will have with a brand. Variables…

How the pandemic is changing U.S. holiday shopping behavior

Brian Ruwadi, senior partner and global leader at Periscope by McKinsey, outlines key retail trends shaping this holiday season.

Forever 21 checkout experience gets a tech boost

November 20, 2020

Retailer Forever 21 is the first of Authentic Brands Group's properties to deploy Bolt, a checkout experience platform providing seamless checkout, payments…

Fashion designer develops vending machine for hand bags

November 20, 2020

Paris-based fashion designer Jacquemus has created a vending machine offering a selection of the designer's hand bags, including the tiny Chiquito and the new…

4 ways retailers can streamline the return process, boost customer experience

by DeAnn Campbell — Director of Retail Strategy and Development, Harbor Retail

Joe Schultz, who serves as chief revenue officer at Harbor Retail, and DeAnn Campbell, who heads up retail strategy and insights at Harbor Retail, share four…

Creating a winning balance between automation and human support in customer service

by Priya Iyer

Priya Iyer, chairman and CEO at Vee24, offers insight on how retailers can balance automation with live customer experience in the digital strategy to produce…