Customers' desires are driving need for conversational support experiences

May 25, 2021

A good majority of global customer support leaders believe strong customer relationships are built via personalized support experience and that conversational…

Edge computing proving to be strategic investment, claims survey

May 25, 2021

A hefty number of retailers, 73%, view edge computing as a strategic investment in deploying digital experiences and nearly half, 47%, plan to invest in the…

Cycle store deploys Philips interactive signage, videowall solutions

May 24, 2021

Concept-Cycles Hamburg, a cycle shop in Hamburg, Germany, has installed Philips professional displays, transforming a once empty ground floor space into a…

Mars countertop freezers will offer ice cream at Circle K locations

May 24, 2021

To meet evolving consumer preferences for frozen products at the point-of-sale, Phononic Inc., a provider of solid-state cooling and heating technology, has…

Department store taps AI to help online shoppers find that perfect gift

May 24, 2021

Jarrold, a 251-year-old department store in Norfolk, England, is deploying AI technology from Boon, to give customers a unique and personalized smart gifting…

YETI tapping AR, 3D for immersive online customer experiences

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The outdoor brand is deploying innovative technologies that are providing customers an augmented reality/3D virtual experience when shopping online for that…

Consumer confidence in omnichannel payments is low, prefer in-store, Semafone survey reveals

May 21, 2021

Consumer confidence in the privacy and security of omnichannel payment tools such as social purchasing is low, according to a survey from Semafone, a data…

5 things retailers need in a last-mile delivery partner

by Chris Jarvis

Chris Jarvis, chief logistics officer at GoFor, shares insight on what retailers need to know and learn before partnering with a last-mile delivery partner.

Deciphering digital signage vs. kiosks: What's the difference?

by Bradley Cooper — Editor, Connect Media

Digital signage and kiosks used to be two clearly distinct pieces of technology, but that distinction has blurred in recent years. Many companies may ask…

April online grocery sales go boom with 16% growth

May 21, 2021

Total U.S. online grocery sales spiked in April, jumping 16%, compared to a year ago yet fell a bit when compared to the previous month of March.

Skykit offers 3 months free access to workplace platform

May 20, 2021

In an effort to help businesses get back to business in the office environment now that COVID-19 is no longer the same threat as a year ago, Skykit is offering…

Social issues are big issue in customer loyalty

May 20, 2021

Social issues are top of mind with consumers these days, especially when it comes to brand loyalty.

Home Depot nails Q1 earnings, revenue

May 19, 2021

Stay-at-home mandates during the past year of the COVID-19 pandemic proved lucrative for Home Depot as the home improvement retailer beat estimates in its Q…

Groceries, online shopping drive Walmart Q1 sales boost

May 19, 2021

A 37% spike in consumer online shopping and increased grocery orders were prime reasons Walmart's Q1 sales jumped 6% and operating income increased 26.8%.

Northeast supermarket brand expands rewards program

May 19, 2021

Customers accumulating Price Chopper/Market 32 rewards points can now support local schools, pay down loans, make charitable donations, buy special kitchen…

Save the Date! Self-Service Innovation Summit to Convene In-Person on December 14–16 in Hollywood, FL

The Self-Service Innovatoin Summit will integrate the collective intellectual power of self-service industry stakeholders.

How physical retailers can attract today’s multichannel shopper

by Tom Ertler

Tom Ertler, senior vice president, creative director, at Miller Zell, shares insight on how to create a seamless experience catering to multi-channel shoppers.

New Seasons Market taps Enplug digital signage

May 18, 2021

New Seasons Market, a grocery store with 26 locations in Washington, Oregon and California, recently deployed Enplug's digital signage solution for internal…

DoorDash, Rite Aid partner on on-demand delivery

May 18, 2021

Drugstore chain, Rite Aid, and third-party delivery service provider, DoorDash are teaming up to provide RiteAid customers on-demand, same-day delivery of…

Big Lots raising funds for veterans

May 18, 2021

In honor of the upcoming Memorial Day holiday, retailer Big Lots is partnering with the National Veterans Memorial and Museum in Columbus, Ohio to show support…