News & Media
Retail customer personalization requires commitment and perseverance
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The quest to personalize the customer experience isn't easy and it can't be done in quick fashion. But Garin Hobbs, a director at Iterable, which has worked…
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Small businesses prepare for second chance at SBA loans
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Businesses that lost out on the first round of funding from Small Business Administration loans, for relief from the coronavirus pandemic, have been given a…
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COVID-19 highlights importance of connected experiences
by Calvin Carter — CEO, Bottle Rocket
Calvin Carter, CEO and founder of Bottle Rocket, explains why a "connected customer" strategy is now even more important than ever given COVID-19 and its…
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House approves additional $484B in COVID-19 funds for small businesses, testing, hospitals
April 24, 2020
The U.S. House of Representatives on Thursday approved $484 billion in aid to small businesses, testing and hospitals struggling from the coronavirus pandemic…
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Assessing COVID-19's impact on consumer shopping, customer habits
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The global coronavirus outbreak is changing retail, and the customer experience, unlike any other industry disruption. It's also changing how consumers will…
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New car buyers prefer advisers to kiosks
April 24, 2020
New car buyers overwhelmingly prefer dealing with advisers over self-service kiosks when seeking service work, according to a March poll of more than 24,00…
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Target extends worker pay enhancements, benefits in response to COVID-19
April 24, 2020
Target is extending its temporary $2 an hour wage increase through May 30, as well as free back-up care and a 30-day paid leave for those 65 and older…
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NYC expands contactless pay options for parking kiosks
April 23, 2020
The New York City Department of Transportation wants to discourage cash payments at city parking meters and encourage contactless payment by smartphone…
read nowGlobal outdoor advertising to reach $54B by 2024
April 23, 2020
The global outdoor advertising market will reach $54.13 billion by 2024, according to a report by ResearchandMarkets. It will also grow at a compound annual…
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3 solutions to CARES Act problems
by John Pepper — CEO, Boloco
Boloco CEO John Pepper describes several problems with the CARES act and proposes ways to fix them.
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What consumers want: Personalization, attention, great experience
April 22, 2020
Consumers value personalized customer service, attention from a brand and a great retail experience, according to Gladly's 2020 Customer Expectations Report.
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Consumers fearful of economic future, reveals COVID-19 impact report
April 22, 2020
A hefty majority of consumers worldwide, 77%, are fearful about the economic future and just over half report incomes are compromised as a result of the…
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US Senate approves $484B to shore up COVID-19 aid to businesses, hospitals
April 22, 2020
The U.S. Senate passed a $484 billion Tuesday to provide additional aid for small businesses and hospitals to address the current health and economic crises…
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The cost of a queue: How much revenue are you losing to lines?
by Simon Hedaux — Co Founder, ReThink Productivity
Simon Hedaux, founder and CEO of Rethink Productivity, explains that while there are some exceptions most consumers don't like to wait online to purchase or…
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Navigating COVID-19: How retailers are stepping up to the challenge
The past months have brought a tsunami of change to retail due to COVID-19. It has shuttered stores, sparked a surge in e-commerce and is driving retailers to…
Presented by HP Inc.
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COVID-19 will bring lasting innovation to retail
by Paul Chapuis — CEO, OnQ
Paul Chapuis, CEO, OnQ, takes stock of the current retail environment and shares his insight on how shopper behavior will evolve over time in response to…
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COVID-19 pandemic drives e-commerce upward big time
April 21, 2020
The ongoing global COVID-19 pandemic, which has shuttered businesses and forced most to self-isolate, is having a huge impact on e-commerce activity.
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Study: Treatment of essential workers impacting consumer shopping decisions
April 21, 2020
A First Insight study reveals 59% of consumers will shop less at an essential retail brand if that brand allows sick employees to work.
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Austria lets hardware, home improvement stores open in easing COVID-19 restructions
April 21, 2020
Hardware and home improvement retailers in Austria got the green light this week to reopen for business, about a month after the country ordered all…
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Uber rolls out on-demand delivery of packages, medicine in reponse to COVID-19
April 20, 2020
Uber, after weeks of transporting healthcare workers, PPE and meals in response to the COVID-19 pandemic, has launched Uber Direct and Uber Connect, two…
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