Amazon debuts first Go Grocery store

February 25, 2020

Omnichannel giant Amazon is opening the doors today to its first cashierless grocery store, called Amazon Go Grocery, in Seattle.

How retailers can be ready for busy sales seasons with proactive maintenance

by Tom Buiocchi — Executive Director, President & CEO, ServiceChannel

Tom Buiocchi, executive director, ServiceChannel, explains how putting systems and technology in place that support facilities management all year pays…

Verdane buys up Confirmit

February 25, 2020

Confirmit, a market research, customer experience and employee experience software as a solution provider, is being acquired by Verdane, a northern European…

Cruise company unveils reimagine shopping experience

February 25, 2020

Starboard Cruise Services is debuting a "reimagined shopping experience," onboard its Celebrity Silhouette, the cruise line's fourth shop being transformed as…

AI to hit big in the next decade.

February 24, 2020

Artificial intelligence will hit its stride within the next decade, providing tangible benefits to business operations, employees and consumers.

Acquisition keeps Forever 21 in business

February 24, 2020

Fashion retailer Forever 21 will remain in business due to a joint $81 million dollar acquisition by Authentic Brands Group, Brookfield Property Partners and…

Amsterdam arcade features cashless readers

February 24, 2020

Visitors to Jar BV Gamestate in Amsterdam can experience the virtual reality immersion rooms aided by 180 smartTOUCH card readers that enable them to play…

How To: Use lighting to enhance customer experience

by Bill Plageman — VP of Marketing & Product Mgt, Amerlux

Bill Plageman, vice president of marketing and product development at Amerlux, explains why lighting should be viewed as a critical element in the retail…

Is customer experience enhanced by branding e-commerce shipping boxes?

by Pete Galbiati — Director of Marketing, Peachtree Packaging and Display

Pete Galbiati, director of marketing for Peachtree Packaging & Display, offers up insight on why it's time for retailers to consider how on-the-box branding…

UK digital retailer taps Oracle for product forecasting

February 21, 2020

N Brown Group Plc, a U.K.-based retailer that sells clothing, footwear and homewares through four brands, is migrating to the cloud with the help of Oracle's…

Amazon culls third-party delivery partners

February 21, 2020

Amazon is cancelling a slew of third-party delivery contracts due to issues with safety, performance and working conditions.

Banana Republic taps Postmates for on-demand delivery

February 21, 2020

Fashion retailer Banana Republic is partnering with Postmates to provide customers free on-demand delivery in New York City and southern California.

Why immersive is a key word in today's retail environment

by Steve Hastings — Founder & Executive Planning Director, isobel

isobel Founder and Executive Planning Director Steve Hastings explains why he believes the I think the keyword for retail in the future is immersive.

Cardtronics enables cash balance reloads for Amazon customers

February 20, 2020

Cardtronics, the largest ATM operator in the world, announced that Amazon customers can load cash onto their Amazon cash balances at up to 400 of its ATM sites…

Industry watchers optimistic on Bed Bath & Beyond future

February 20, 2020

Bed Bath & Beyond Inc. is focused on revamping its stores with three new format approaches in the works.

Unused gift cards hit $21B mark

February 20, 2020

Consumers aren't rushing out to use gift cards, often cited as the most wanted holiday item, which now total about $21 billion.

Tackling the retail customer service shortfall

by Jaime Scott — CEO, EvaluAgent

Jaime Scott, CEO and co-founder of EvaluAgent, offers insight on why it's crucial retailers ensure that store associates are happy, engaged and delivering…

Coronavirus hit China Lunar New Year sales hard

February 19, 2020

The outbreak of the coronavirus in China hit retailers hard, with a potential loss of billions of dollars in sales — a revenue loss that may range from 20% to…

JDA Software rebrands as Blue Yonder

February 19, 2020

After 35 years with the name JDA Software, and two years after acquiring AI and machine learning company Blue Yonder, the software company is rebranding as…

Windstream’s cloud-based suite enables retailers to meet today’s customers’ needs

Today’s customer is highly connected and expects to be able to click and collect, do curbside pickup and have an immersive in-store experience.