Loyalty fatigue and the danger it poses to retailers

by Chris Kronenthal — President + CTO, FreedomPay

Chris Kronenthal, president and CTO at FreedomPay, explains how and why loyalty fatigue among customers is real and retailers need to work to address it to…

Visit Philadelphia aims to attract female travelers with Times Square DOOH campaign

February 18, 2020

Visit Philadelphia, the city's tourism marketing organization, partnered with Clear Channel Outdoor wot launch a DOOH campaign called City of Sisterly Love to…

Contactless payments tripling by 2024

February 18, 2020

Juniper Research reports that contactless payments will triple to $6 trillion worldwide by 2024, from about $2 trillion this year, as OEM mobile wallet…

More companies than ever have a chief experience officer, chief customer officer

February 18, 2020

Nearly 90% of organizations have a chief experience officer or chief customer officer in their ranks and the high number reflects how seriously companies are…

The ‘Store of the Future’ has already arrived, says Appetize exec

Tools like cloud technology and microservices are now necessary, while 5G will bring exponential growth to device connectivity and allow a more media rich…

3 ways automated supply distribution transforms retail

by Howard Calderon — CEO, IVM

Howard Calderon, CEO of IVM, Inc. outlines the benefits of automated supply distribution, from providing ease of experience for customers and retail employees…

Fashion retailer taps Reflexis tech to optimize labor spend

February 17, 2020

Fast fashion retailer rue21 is deploying the Reflexis Workforce Scheduler to optimize labor planning, as well as several other Reflexis solution modules for…

Home Depot hiring big for busiest season

February 17, 2020

The Home Depot will hire 80,000 store associates to handle its busiest season of the year — spring.

Navigating the consumer journey in the digital age

by Scott Robinson — Director of Future Retail Product Line, Kodak Moments

Personalization shouldn't stop at the kiosk or the website. Retailers can enhance their promotions through marketing platforms that promote and influence…

Gen Z shoppers love the physical customer experience

February 14, 2020

While the Gen Z generation loves their mobile devices, apps and social media, they also love engaging with physical retail store associates.

Macy's revamps loyalty program to make earning rewards easier

February 14, 2020

Macy's loyalty program, called Star Rewards, now lets customers earn on every purchase, no matter how they pay and rewards can be used to buy top brand items.

TD Bank retail leader talks payment innovation, POS transformation

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Mike Rittler, general manager of retail card services and personal lending at TD Bank, shares his insight on trends, transformative innovation and how the…

Tiffany & Co, Flowerbx team up on pop up just in time for Valentine's Day

February 13, 2020

Shoppers at Tiffany's Flagship Next Door, in New York, can now shop for jewelry and flowers at a pop-up created with flower delivery service Flowerbx.

Birchbox initiating layoff action

February 13, 2020

Online monthly subscription clothing service Birchbox, based in New York, is laying off nearly half its employees, according to a New York State Department of…

Cruise company teams with Sephora to expand beauty offerings

February 13, 2020

Starboard Cruise Services is teaming up with beauty retailer Sephora to launch the Sephora Collection on select ships.

Retail's secret weapon: Order fulfillment optimization

by Johannes Panzer — Head of Industry Solutions for Ecommerce, Descartes

Johannes Panzer, head of industry solutions, e-commerce, Descartes, explains why now is the time for retailers to implement the right processes and…

Staples latest store concept is all about connecting

February 12, 2020

Staples' latest store concept, Staples Connect, offers spaces where professionals and students can connect and interact and have access to hands-on learning…

Rite Aid names Andre Persaud retail EVP

February 12, 2020

Andre Persaud has been named at executive vice president, retail, for Rite Aid.

Easy ways digital signage can light up Valentine's Day for retailers

by Bradley Cooper — Editor, Connect Media

The winter season is often a post-Christmas doldrum for retailers as consumers are less willing to spend big bucks after an expensive holiday season. However…

How physical retail provides opportunities for consumer outreach

by Marci Weisler — Chief Commercial Officer, Vengo

Marci Weisler, chief commercial officer, Vengo, takes a look at how the customer journey has changed, the role retail plays in the journey and what 2020 holds…