News & Media
Circle K owner hikes offer to buy 7-Eleven parent company
October 17, 2024
Alimentation Couche-Tard, parent company of Circle K, has upped its bid by 22% to buy Seven & I Holdings, the Japanese parent company of 7-Eleven.
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CX executive roundtable highlights CX innovations, future trends at ICX Summit
by Daniel Brown — Editor, Networld Media Group
At this year's ICX Summit, hosted in Charlotte, North Carolina by Networld Media Group, a roundtable discussion featuring industry leaders in customer…
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Amazon declares Prime Big Deal Days top October sales event in history
October 16, 2024
Amazon's Prime Big Deal Days event was the omnichannel retailer's biggest shopping event ever with more Prime members shopping compared to last year's event…
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Poor store experiences will drive UK lost retail sales
October 16, 2024
Poor in-store customer experiences are putting U.K. retailers at risk, to the tune of possibly $53 billion, according to a Forsta study.
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How to create a customer journey map
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Two top experts offer tips, advice, knowledge and two examples when it comes to crafting the much needed, and highly important, customer journey map.
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Emerging technologies revolutionizing the shopping experience
by Daniel Brown — Editor, Networld Media Group
AI is here to stay, but it’s moving so fast, it’s hard to know where it’s going. From our daily lives as consumers to our operations in business, it’s hard to…
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The endless aisle: A labyrinth of choice or a paradise of possibility?
by Roland Gossage — CEO, GroupBy
By embracing AI-first search and product discovery technology, retailers can transform the endless aisle from a labyrinth of overwhelm to a paradise of…
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Instacart beefs up Caper Cart capabilities
October 15, 2024
Instacart has added gamification, personalized offers and advertising to its Caper Cart to give shoppers a more seamless shopping experience.
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Crocs puts best paw forward with clogs for the canine world
October 15, 2024
Crocs is putting its best paw forward with clogs for the canine world.
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While holiday budgets increase many consumers cutting back on gift spend
October 14, 2024
Holiday budgets are increasing for the consumer yet high prices, especially when it comes to essentials, is prompting half of consumers to cut back on holiday…
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Boscov’s prepping to pilot self-checkouts
October 14, 2024
Department store Boscov's is getting ready to push out self-checkout and said the technology is not replacing store employees.
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Nearly all retailers are tapping Gen AI to boost customer experience
October 11, 2024
Nine out of 10 retailers are using Generative AI to improve the customer experience, and top application use includes personalization, search and discovery…
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ICX Summit: Inclusivity is all about making the store welcoming to customers, employees
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
An inclusive customer experience must also reflect an inclusive workforce experience, according to panelists at the recent ICX Summit held in September.
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Halloween shopper will spend just over $100 this scary season
October 11, 2024
The Halloween shopper will spend an average of $103.63 with total spend projected to reach $11.6 billion, according to data from the National Retail Federation…
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Ashley Furniture unveils connected home experience
October 10, 2024
Ashley Furniture has teamed with Samsung to create The Connected Home Experience, powered by Samsung Smart Things, at a flagship Ashley showroom in Brentwood…
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Primark debuts self-checkouts in UK
October 10, 2024
Primark in has introduced self-checkout machines in its store in the Fishergate Centre, joining a growing number of U.K. locations adopting the technology…
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White Fox Boutique taps Fast Simon for AI-powered shopping optimization
October 9, 2024
White Fox Boutique, an Australian fashion brand, has teamed up with Fast Simon to bring AI-powered shopping optimization to all the retailer's online stores…
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Ramada by Wyndham seeking cultural brand ambassador for worldwide adventure
October 9, 2024
Ramada by Wyndham is looking to hire a brand ambassador to embark on a worldwide adventure and serve as its "Chief Eats Officer."
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Best practices to transform retail order management with AI right now
by Darpan Seth — CEO & Cofounder, Nextuple
To be successful in a highly competitive global retail environment, brands must anticipate customer needs, optimize order promising and inventory management…
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Hyosung Americas promotes Nancy Gail Daniels to COO
October 8, 2024
Nancy Gail Daniels has been named COO at Hyosung Americas.
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