Amazon tops when it comes to corporate reputation

March 2, 2017

When it comes to corporate reputation Amazon is tops, ranking first for the second consecutive year on the annual Harris Corporate Reputation Poll.

Ralph Lauren hires first CMO, names new brand leader

March 2, 2017

Jonathan Bottomley is taking on the newly-created chief marketing role at Ralph Lauren and the fashion brand has hired Tom Mendenhall to serve as brand…

Reinventing the in-store customer experience

In-store shopping has fallen on hard times. Many retail categories — such as electronics and music — have largely disappeared, victims to the convenience and…

Kohl’s sales weak but profit dip not as bad as projected

March 1, 2017

While revenue declined in the final quarter of the year for Kohl's due to a dip in same-store sales, profit did not drop as deep as expected, according to a…

Most retailers haven't found a profitable way to fill orders

March 1, 2017

A new JDA Software and PwC report reveals just 10 percent of 350 global retailers are making money when it comes to product fulfillment.

Beer, wine may soon hit Amazon Go store shelves

March 1, 2017

Shoppers will likely soon be able to pick up wine and beer while browsing the salad, food and snack aisles at Amazon Go store in Seattle.

Amazon expands food delivery service

February 28, 2017

Washington, D.C. Amazon Prime members can now get deliveries from 150 restaurants, including Osteria Morini, Bolt Burgers, Pizza Mart and Maketto, according to…

Bloomingdales, Altar’d State share associate training success stories

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The two retailers are tapping a gamification-focused employee training platform and achieving way beyond a more knowledgeable workforce.

Christian retailer closing doors after 85 years in business

February 28, 2017

The world's top Christian-themed merchandise seller, Family Christian, is closing its doors after 85 years.

J.C. Penney shuttering stores, slashing jobs

February 28, 2017

J.C. Penney is prepping to close up to 140 stores and aiming to lay off 6,000 employees, according to a USA Today report.

MasterCard taps Oracle to bolster digital payments for consumers and merchants

by Will Hernandez — Editor, NetWorld Media Group

The card network said its new partnership with the software company will focus on restaurants, hotels and retail stores.

Personalization, price still top of mind for consumers

February 28, 2017

Price remains top of mind for consumers but shoppers also view personalization and fulfillment are key reasons for shopping a retail location.

Accounting for gift cards in the retail setting

While gift cards are popular they are also a very hot area of scrutiny with the IRS. And if retailers aren't calculating the gift card income adjustment, using…

Report: Apple aiming to expand NYC store

February 27, 2017

Apple plans to more than double the size of its Fifth Avenue, New York City store, which is well-known for its glass cube design.

Tiffany & Co on hunt for new CEO

February 27, 2017

Tiffany & Co Chairman and former CEO Michael Kowalski is back in the CEO role for an interim period now that its most recent CEO, Frederic Cumenal, has…

5 key distributor opportunities in an omnichannel world

by Chris Petersen — Owner, IMS

For today's consumers, omnichannel is their "new normal." They now shop and purchase anytime and everywhere. What this means for traditional retailers is that…

Study: Customer service supplants sales as job No. 1 in retail banking

February 24, 2017

Boosting sales results is no longer job one for North American banks. These financial institutions now believe  cultivating customer relationships is their top…

QuikTrip debuts mobile ordering via its app

February 24, 2017

QuikTrip customers can now order via the convenience store brand's app.

Target pulls back on innovation, claims report

February 24, 2017

In the wake of not-so-great sales, Target reportedly is culling down on technology innovation including the shuttering of a start-up effort.

Study: Consumers believe mobile wallet data is secure

February 24, 2017

Consumers across the globe are more concerned with protecting their financial and payments information stored on a computer than they are with protecting this…