Hershey's new CEO builds new leadership team

March 7, 2017

As Hershey's new CEO Michele Buck begins her new role this month, she's already built a new executive team boasting new and familiar faces.

Abercrombie & Fitch taps president as CEO

March 7, 2017

Fran Horowitz, president and chief merchandising officer for Abercrombie & Fitch, has been promoted to CEO and is also now a member of the board of…

Hudson’s Bay facing financing hurdle in Macy’s takeover effort

March 6, 2017

The reported takeover of Macy's by Hudson's Bay isn't proving easy as the Canadian retailer is reportedly having trouble getting equity financing, according to…

Costco, Dillard's tops in satisfying consumers, reveals report

March 6, 2017

When it comes to customer satisfaction, department store Dillard's and Costco are tops, with both scoring 83 out of 100 on the American Customer Satisfaction…

Amazon AWS outage impacts dozens of online retailers

March 6, 2017

Though Amazon's e-commerce site did not suffer any downtime or sales loss, more than 50 online retailers did when Amazon's web services experienced a big…

Engaging millennials: Value trumps message

Millennials aren't the only ones feeling overwhelmed by the barrage of advertisements. A 2016 HubSpot survey showed 91 percent of respondents feel today's ads…

PayPal, Starbucks top consumers' mobile payments preferences, study says

March 6, 2017

Nearly 20 percent of U.S. smartphone users have used a mobile payment app at a retail location, according to new mobile research from Parks Associates.

Sorry Jim Cramer, malls won't ever be ghost towns

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

During his flamboyant declarations about malls and their impending doom, Jim Cramer asks another financial analyst if he's been at a mall lately. The analyst…

Report: Wal-Mart piloting convenience store strategy

March 3, 2017

Wal-Mart is reportedly piloting a convenience store in Texas, complete with hot dogs and the familiar ICEE machine found at other top brand convenience…

Payless closing stores in restructure strategy

March 3, 2017

Yet another retailer, this time Payless, is aiming to close stores as it restructures financially.

Don't miss: Live webinar on how in-store customer experience starts and ends with the network

With today's consumers tapping devices before they hit a brick-and-mortar or hop online to shop, retailers need to ensure apps are performing well and the…

Amazon tops when it comes to corporate reputation

March 2, 2017

When it comes to corporate reputation Amazon is tops, ranking first for the second consecutive year on the annual Harris Corporate Reputation Poll.

Ralph Lauren hires first CMO, names new brand leader

March 2, 2017

Jonathan Bottomley is taking on the newly-created chief marketing role at Ralph Lauren and the fashion brand has hired Tom Mendenhall to serve as brand…

Reinventing the in-store customer experience

In-store shopping has fallen on hard times. Many retail categories — such as electronics and music — have largely disappeared, victims to the convenience and…

Kohl’s sales weak but profit dip not as bad as projected

March 1, 2017

While revenue declined in the final quarter of the year for Kohl's due to a dip in same-store sales, profit did not drop as deep as expected, according to a…

Most retailers haven't found a profitable way to fill orders

March 1, 2017

A new JDA Software and PwC report reveals just 10 percent of 350 global retailers are making money when it comes to product fulfillment.

Beer, wine may soon hit Amazon Go store shelves

March 1, 2017

Shoppers will likely soon be able to pick up wine and beer while browsing the salad, food and snack aisles at Amazon Go store in Seattle.

Amazon expands food delivery service

February 28, 2017

Washington, D.C. Amazon Prime members can now get deliveries from 150 restaurants, including Osteria Morini, Bolt Burgers, Pizza Mart and Maketto, according to…

Bloomingdales, Altar’d State share associate training success stories

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The two retailers are tapping a gamification-focused employee training platform and achieving way beyond a more knowledgeable workforce.

Christian retailer closing doors after 85 years in business

February 28, 2017

The world's top Christian-themed merchandise seller, Family Christian, is closing its doors after 85 years.