Costco deploys membership scanners

August 12, 2024

Costco is using membership scanning devices at entrances that require members to scan their card by placing the barcode or QR code against the screen…

JCPenney CIO shares CX insight on $1B transformation

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this latest episode of the CX Innovators podcast, produced by Networld Media Group, JCPenney CIO Sharmeelee Bala talks with RetailCustomerExperience.com…

Interactive shopping app taps GenAI

August 12, 2024

Capsule, an AI-powered shopping app, aims to transform online retail shopping, starting with women's fashion, according to a Business Insider report.

Walmart welcomes Georgia-based Knuckies

August 9, 2024

Georgia-based Knuckies Franchise Company LLC, founded in 2019, is opening inside 14 Walmart stores in Georgia, South Carolina, North Carolina, Tennessee…

UK convenience food chain taps nsign.tv to boost customer experience

August 9, 2024

The Bagel Factory, a U.K. convenience food outlet chain, is enhancing the customer experience via menu boards powered by nsign.tv's digital signage software.

ICX Summit: CX leaders offer up retail customer experience predictions

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Top retail and brand leaders will share executive predictions when it comes to improving the customer experience at the upcoming ICX Summit happening Sept.

Inflation frustration drives consumer discount, coupon use

August 8, 2024

Frustrated with high inflation and high interest rates, 3 in 5 U.S. consumers are looking to use promotional, discount or coupon codes when shopping online.

Using AI to draw Gen Y, Gen Z talent into the retail workforce

by Yaron Benjamin — CEO, Aionic Digital

Embracing AI is not just about keeping up with technology; it's about realizing its potential to bring fresh ideas and energy that drive the company forward.

Human moments can play big role in loyalty behavior

August 7, 2024

Human moments of interaction in the retail experience can have a significant impact on consumer loyalty behavior and brands that pull back loyalty earnings and…

Etsy prepping Etsy Insider membership program

August 7, 2024

Etsy is gearing up to launch its first-ever membership program.

Retailers mostly in the dark when it comes to visitors

August 6, 2024

Retailers only know 15% to 27% of their visitors, on average, which means 85% of potential customers are flying under the radar.

3 tips for hiring high-quality retail associates

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail store associates and leaders are brand ambassadors today and that doesn’t make hiring easy. Sibyl McCarley, SVP of people success at HireVue, shares…

Utah grocery chain deploying Instacart AI smart carts

August 6, 2024

Davis Food & Drug will be replacing most of its traditional shopping carts with Instacart's AI-powered smart carts at its three locations in Utah.

Balancing supply and demand to optimize thrift store inventory management

by Kyle Payton — General Manager, ThriftCart

To manage a successful thrift store, owners must optimize the customer experience with a multifaceted approach that integrates optimized inventory management…

Family Dollar partners with First Insight on merchandise strategy refinement

August 5, 2024

Family Dollar is partnering with First Insight, a voice of the customer retail solution, to refine the retailer's merchandise assortment strategy by leveraging…

Stinker Stores taps NCR Voyix to elevate customer experience

August 5, 2024

Stinker Stores has deployed NCR Voyix's Commerce Platform via Edge infrastructure, featuring a virtualized point of sale system, and the technology has boosted…

The 10 essential strengths of front-line retail employees

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Any retailer can harness the power of engagement. It all boils down to how employees relate to customers.

Providing value beyond products

by Shawn Nelson — CEO and Founder, LOVESAC

To achieve lasting success, retailers must go beyond offering products to provide true value and purpose. Whether it's a dedication to sustainability…

New York Macy’s mall home to Wetzel’s Pretzels location

August 2, 2024

The Macy's Queen Center Mall, in New York, will soon be the home of a Wetzel's Pretzels location.

Making The Right Investment: Wired Vs. Wireless Barcode Scanners

Discover the pros vs. cons of 1D/2D wired and wireless barcode scanners to elevate your operations with expert guidance from Star Micronics.