News & Media
Mall shopping back in play, consumers prioritizing experiences
October 3, 2024
While online shopping is still tops when it comes to the holiday shopping season, mall shoppers are expected to increase 18.7% this year and open air shoppers…
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4 rules for crafting an exceptional online experience
by Daniel Brown — Editor, Networld Media Group
Four rules for exceptional online experiences from the ICX/BCX summit in Charlotte, North Carolina, hosted by Networld Media Group.
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Shopping app use surging in popularity, revenue
October 2, 2024
Shopping apps have surged in the past five years with annual revenue of the market growing by 136% and hitting over $33 billion, according to a Statista…
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Bath & Body Works retail exec steps down
October 2, 2024
Julie Rosen, president, retail, at Bath & Body Works has stepped down from her role and will work in an advisory capacity.
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Attention Kmart shoppers: New York full-size store is closing
October 1, 2024
Come late October there won't be any more blue light specials happening at one of the last two full-size Kmart stores.
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CarrefourSA teams with Simbe to deploy autonomous robot Tally
October 1, 2024
CarrefourSA, a Turkish retailer operating over 1,200 stores, has teamed up with Simbe, a store intelligence solutions provider, to deploy Simbe's autonomous…
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Consumers willing to share personal data for better customer experience
October 1, 2024
Just about half of consumers, 48%, would share their data if it meant a better brand experience and 30% would exchange data for cash and goods.
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Holiday shoppers want fast, easy, cheap shopping experience
September 30, 2024
Today's holiday shopper is shifting from traditional in-store shopping to a fast, mobile-centric experience and focused on completing holiday shopping in just…
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Stop & Shop propels COO to president role
September 30, 2024
Ahold Delhaize USA, which owns the Stop & Shop grocery chain, has named Roger Wheeler, chief commercial officer, as its president to replace the retiring…
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The future of shopping is now: 5 consumer behavior shifts retailers must embrace
by Eric Karofsky — CEO, VectorHX
The world of customer experience is evolving faster than ever and retail success hinges upon understanding and adapting to rapidly changing customer behaviors.
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Nearly half of consumers browsing, buying from live shopping events
September 27, 2024
Nearly half, 45%, of consumer have browsed or purchases from a live shopping event in the past year, according to a VTEX survey that polled 1,000 U.S.
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Sam’s Club launches pay increase plan for frontline associates
September 26, 2024
Sam's Club has instituted a new workforce compensation strategy that expands pay increases based on year of service and provides more predictable financial…
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How to stop phantom inventory from scaring away loyal customers
by Tav Tepfer — CRO, Invent Analytics
Providing great customer experiences is essential for long-term success, and retailers that ensure in-demand products are consistently and readily available…
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Target taps Jim Lee as CFO
September 26, 2024
Jim Lee has been named CFO and a member of the leadership team at Target.
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Motel 6 marketing VP talks brand transformation
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Jenna Berg, vice president of brand marketing at G6 Hospitality, the…
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ICX Summit: Tapping customer feedback to drive retail wins
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
How to tap customer feedback to improve the retail brand and make meaningful changes to services and operations was a panel topic at the ICX Summit held in…
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Amazon boosts hourly pay for U.S. fulfillment, transportation workers
September 25, 2024
Amazon is increasing the average total compensation package for fulfillment and transportation workers in the U.S. to more than $29 per hour.
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Cinemark deploys Adyen tech to streamline payments, enhance experience
September 25, 2024
Cinemark, a global entertainment company, is deploying Adyen's financial technology platform to power enterprise payments across the chain's more than 300 U.S.
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David’s Bridal hires Elina Vilk to lead pearl marketplace
September 24, 2024
Elina Vilk has been named chief business officer at David's Bridal and will lead the retailer's Pearl by David's brand.
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JetBlue debuting first airport lounges
September 24, 2024
JetBlue's first ever airport lounge is set to open at New York's JFK airport by the end of 2025 and shortly after at Boston Logan International Airport.
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