Nordstrom pilots omnichannel customer strategy

October 20, 2016

Nordstrom is debuting an omnichannel effort that lets Washington-based shoppers choose an item online and then try in their local sore.

Sears aims to grab the price-conscious holiday shopper

October 19, 2016

As the holiday sales season nears, Sears is making a move to draw bargain-hunting customers with a new guarantee initiative.

Examining the design-it-yourself revolution

Enabling self-expression leads to a deeper and more intimate connection with brands, which is the basis for emotional branding.

Female shoppers more lucrative than males, reveals new study

October 18, 2016

Marketers hoping to snag greater consumer attention need to focus on the female shopper, as women are most likely to buy via mobile devices and are less…

JCPenney puts greeters in place in pilot customer service move

October 18, 2016

Taking a page from Wal-Mart's customer service playbook, JC Penney is reportedly placing greeters at store entrances.

Midwest C-store chain taps loyalty platform to boost customer relations

October 17, 2016

Break Time, a convenience store chain in Missouri and Arkansas, is launching a new Paytronix-powered MyTime Rewards program to boost its brand and customer…

Scheels deploys point-of-service tool

October 14, 2016

Regional sporting goods retailer, Scheels, is using an Oracle point-of-service tool to enhance customer store experience.

Shopping via virtual reality is Alibaba’s latest payment focus

October 14, 2016

In a quest to capitalize on the emerging virtual reality wave, mega-retailer Alibaba is developing a new payment system that promises to let consumers buy with…

Holiday should be a jolly one for retailers, predicts study

October 14, 2016

Higher wages are being cited as the top reason consumers will be spending more during the upcoming holiday season.

3 steps for reinventing customer service with social support

HP Director Kriti Kapoor explains how social media is rapidly becoming the main conduit for customer care and support and why, if your company hasn't moved in…

Colleagues pay homage to editor James Bickers

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

James Bickers, founding editor of Digital Signage Today and Retail Customer Experience, is remembered as creative, passionate, enthusiastic, talented, but…

Amazon eyes going the convenience store route

October 13, 2016

While it’s already driving an online grocery initiative ahead, Amazon now wants to reach consumers who stop at the local convenience store and planning to…

Crate and Barrel tapping technology to drive customer experience forward

October 12, 2016

Crate and Barrel is deploying a software-as-a-service tool to boost customer experience across the digital customer landscape in an effort to make consumers…

Wendy Jones heading up eBay’s global customer service

October 12, 2016

The online bidding platform eBay is promoting a 13-year company veteran to head up its global customer service operations.

Cisco talks virtual reality and customer experience in retail

Cisco's Shaun Kirby, CTO, Rapid Prototyping, talks augmented reality and virtual reality and the tremendous consumer uptake.

Study: Mobile shopping and purchasing have become the norm worldwide

October 11, 2016

Mobile shopping and purchasing have become the norm across the globe as 75 percent of smartphone and tablet users said they have purchased a product or service…

3 tips to avoid being ‘spooked’ by holiday shopping

How can retailers ensure continued success well into (and beyond) the holiday shopping season? The answer: Mobile.

Kohl's Pay is here

October 10, 2016

And here comes another Pay.

Staples adds Apple Pay to mobile site

October 10, 2016

Staples has announced the availability of Apple Pay on its mobile website, m.staples.com, according to a company press release.

Sionic Mobile provides OnStar subscribers instant, exclusive savings

October 10, 2016

Sionic Mobile's Merchant Marketplace, featuring 100,000-plus retail and restaurant locations, is now part of the OnStar AtYourService marketplace inside…