News & Media
FIS launches real-time loyalty redemption at BP
October 10, 2016
FIS Premium Payback, a real-time, point-of-sale redemption service from FIS, is rolling out nationwide following a successful pilot program with BP, one of the…
read nowAvionos hires David Cook to drive business expansion
October 7, 2016
Digital services provider, Avionos, has hired David Cook as client executive, focused on its expansion plans for next year.
read nowBlack Friday on its way out as top shopping day
October 7, 2016
The biggest holiday "shopping" day of the year won't be the day after turkey day this year, as a new industry prediction claims the new Black Friday will be…
read nowMall of America celebrates Thanksgiving by closing for the day
October 7, 2016
The biggest U.S. mall is closing on Thanksgiving for the first time ever, though the 500-plus retail stores housed inside have the option to remain open on the…
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Should retail prices in store be the same as online?
by Chris Petersen — Owner, IMS
Omnichannel "click & collect" is a slippery slope for retail prices.
read nowPresidential election not likely to impact holiday shopping, claims survey
October 6, 2016
While U.S. residents are focused on the upcoming presidential election, the election won't have a discernible impact on this year's retail holiday sales season.
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3 surefire ways to tell if a retail store is 'omnichannel'
by Chris Petersen — Owner, IMS
Omnichannel is creating an experience where you can have it your way.
read nowKibo buys a cloud personalization platform
October 5, 2016
Kibo is acquiring Baynote, a cloud personalization platform, to boost commerce solutions. Baynote, according to an announcement, provides a smart data hub that…
read nowShocker: Amazon expected to dominate holiday sales season
October 5, 2016
A new report predicts Amazon will account for 55 percent of first-product search during the upcoming holiday season, during which ecommerce is expected to grow…
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When change is in store: How Starbucks, Stouffer's and others manage transformation
by Bryan Pearson — President, LoyaltyOne
The old chestnut goes that the only constant is change, but in retail this is not true. The other constant is the risk of failure, and knowing how and when to…
read nowLowe's Mexico taps Upstream Commerce as partner
October 4, 2016
Lowe's Mexico is working with Upstream Commerce Retail Intelligence to drive better analytics and price optimization strategy across its product line.
read nowTCreative opens central Florida office for client services
October 4, 2016
As part of its business expansion strategy TCreative has opened a central Florida location to help serve its customer base. The advertising agency, which works…
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Umpqua Bank reimagines the customer experience
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
At last week's Bank Customer Experience Summit in Chicago, Brian Read explained how his bank integrates itself into the surrounding community.
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Free Webinar: How retailers can discover the key to seamless cross-channel
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Boosting customer loyalty and brand advocacy takes strategy, resources and commitment as the quest to get a single view of the customer across multiple…
read nowConfirmit enjoying expanding customer success, revenue boost
October 3, 2016
The first half of the year went well for Confirmit with new customers doubling, compared to a year ago, and current customers reporting expanding success…
read nowMobile Marketing Association expands in Europe
October 3, 2016
The Mobile Marketing Association is launching a new chapter in Germany, which represents the fifth biggest global mobile ad spend market and second largest in…
read nowTemkin, Employee Engagement Awards team up on experience initiatives
October 3, 2016
In a quest to help and inspire retailers to enhance performance, the Employee Engagement Awards and Temkin Group are forming a collaborative partnership…
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Tips, insight on how to boost customer interaction
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Chris Poelma, president and general manager of NCR Small Business, offers up insight and tips on improving customer interaction in the retail environment.
read nowReport: Brands not doing well at understanding the customer
September 29, 2016
Despite big gains in technology across IT, marketing and customer relationship teams, some of the biggest brands are not doing a good job of understanding the…
read nowConsumers are big in love with convenience retailers
September 28, 2016
The top growing retail vertical is the convenience store, with in-store sales jumping 6 percent in 2015.
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