News & Media
Macy's CEO to leave role early in 2017
June 27, 2016
After 14 years at the helm, Macy's CEO Terry Lundgren will step down at the start of 2017 and hand the baton to current President Jeff Gennette.
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7 reasons why traditional retailers are struggling
by Chris Petersen — Owner, IMS
Traditional retailers' legacy of store success is their biggest challenge.
read nowReport: Millennials love mobile banking
June 27, 2016
Here's perception clashing with reality: Only 17 percent of adults think they spend too much time on their mobile phone, but 56 percent think others are guilty…
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NRF asks U.S. House to put OT regulation on pause
by S.A. Whitehead — Food Editor, Net World Media Group
The House Small Business Committee this week got an earful from the National Retail Federation on the Federal overtime regulations set to become effective Dec.
read nowStudy: Brand loyalty not such a biggie for millennials
June 24, 2016
Retailers will need to do some serious marketing and brand shifting going forward given the biggest consumer base, those millennials, aren't as loyal or brand…
read nowApp promises a more Virgin-like customer experience
June 24, 2016
Virgin is collaborating with DMI on Virgin Red, a member reward app that promises to give users a life "more Virgin."
read nowAmazon opens yet another brick-and-mortar bookstore
June 24, 2016
Portland, Oregon is the latest home for a brick-and-mortar Amazon bookstore.
read nowSilicon Valley software engineer tapped as Ubiquity CTO
June 23, 2016
The new CTO at Ubiquity is Jonathan Kalbfeld.
read nowJuly 4 not just big for firecrackers and BBQs
June 23, 2016
Total spending on the annual patriotic U.S. holiday, July 4, will be a bit higher this year, hitting about $6.8 billion.
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When is a handbag also a radio? When Dolce & Gabbana build one
June 23, 2016
For those tired of touting around a tiny digital music player, Dolce & Gabbana has the perfect solution: a handbag that also serves as a full-fledged boom…
read nowUS Bank taps former Best Buy exec to lead omnichannel-experience team
June 22, 2016
U.S. Bank has hired Beau Gray to lead its omnichannel-experience team. Gray, who has over 15 years of background in retail customer experience, most recently…
read nowBlueSnap sees 115% growth in mobile checkout since European launch
June 22, 2016
BlueSnap, an e-commerce services provider, today announced that it has seen a 115-percent increase in mobile checkout transactions since launching its services…
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Merchants chase Uber for a better mobile customer experience
by Will Hernandez — Editor, NetWorld Media Group
It's no surprise the ride-sharing service comes up a lot during discussions about personalization and customer interaction. That was a topic of conversation…
read nowAuthor Gary Magenta debuts customer loyalty tome
June 22, 2016
The book,"720 Haircuts- Creating Customer Loyalty That Lasts A Lifetime," is the true story of a man who drove a 100-mile roundtrip for a haircut at the same…
read nowConfirmit partners with Affectiva to transform interactive customer experience
June 21, 2016
Confirmit, a London-based company, is partnering with Affectiva, to implement technology that allow for evaluations of participants' role of emotions in…
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So long Siri ... Hello Alexa ... Goodbye privacy?
by Chris Petersen — Owner, IMS
It seems our lives are now filled with sexy sounding digital assistants all competing to serve us. The allure of the new digital assistants is that they are…
read nowFreebirds mobile app aims to enhance customer experience
June 21, 2016
Freebirds, the Texas-based restaurant, is launching a mobile app and rewards program.
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Talking With: Stratacache VP Jeff Griffin on digital media trends, the game-changer to come
by Lyle Bunn — Strategy Architect, BUNN
Retail experience industry expert Lyle Bunn talks with Jeff Griffin as Griffin joins forces with Stratacache,
read nowH&M debuts new sports clothing line starring Caitlyn Jenner
June 20, 2016
H&M is stepping away from its original roots as a fast-fashion retailer and expanding into the realm of sports, according to a Marketing Daily report, and…
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Talking With: Visa digital executive about brand awareness, Pay with Amazon, and the IoT
by Will Hernandez — Editor, NetWorld Media Group
Mobile Payments Today sat down with Vish Shastry at the Shoptalk conference to discuss Visa Checkout and where the card network plans to take it in the coming…
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