Rewards program delivers the goods for National Coney Island chain

August 5, 2015

National Coney Island restaurant chain is reaping benefits of a new rewards program.

Dear Amazon: Reneging on Prime does not make for a good customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

When you sign up and pay for an annual service the only update or change should be one that benefits the subscriber. Otherwise it's pretty much called a gyp by…

Engaging the millennial shopper: It's not easy but it can be done

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Getting millennials on board as loyal customers isn't just about tweeting, posting and sharing the latest products on Instagram.

Lululemon brews unique approach for luring male shoppers

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Lululemon obviously believes the way to building a bigger male consumer base is all about crafting the right beer.

Sears struggling but gaining ground as back-to-school retailer

August 4, 2015

Sears may have had a rough second quarter, but a new retail shopping report reveals it’s still got some mojo in the back-to-school consumer season.

FiveStars partners with Advantage Waypoint to drive growth, company expansion

August 3, 2015

Marketing automation and loyalty program provider FiveStars is partnering with Advantage Waypoint to drive merchant expansion and speed growth.

Back-to-School: Making shopping easier key to driving customer loyalty, engagement

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Consumers rely on lists for back-to-school shopping, so helping them find what they need as easily as possible enhances the store experience and drives loyalty…

6 dos and don’ts of successful loyalty programs

by Cherryh Cansler — Editor, FastCasual.com

Loyalty programs are a standard form of marketing by retailers these days, whether they’re done digitally or via old-fashioned punch cards. All programs are…

Tesla engages electric car customers to drive sales, save costs

July 31, 2015

Referral program success could prove valuable for Tesla and its customers, while driving down car costs.

App-less mobile tool strives to engage shoppers, boost traffic and sales

Web platform offers up engagement opportunity as well as data analytics capability.

Webinar download available: What Which Wich learned on its quest for perfect CRM

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Experts offered insight on how to choose the best customer relationship management partner and technology from the enterprise retailer perspective and the…

Retail sales heading upward as summer hits full swing

July 30, 2015

July delivers small sales boost but not as much as industry watchers expected.

Amazon debuts push-button service to make re-stocking super easy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Convenience is at the core of mega online retailer's re-order service.

Consumers getting more price conscious, luxury retailers hitting new lows

July 30, 2015

Discount shopping on national brand an increasing trend, reports analyst.

TJX buying Trade Secret for Australia expansion strategy

July 30, 2015

Off-price retailer move should be finalized by year's end.

Mobile payment gains ground but cash, debit cards still rule the register

July 30, 2015

Retail payment remains a mix of options as consumers focus on convenience, reveals new study.

Franchise industry group leader fires back on labor proposals

July 30, 2015

Proposed labor rules could destroy the industry, claims International Franchise Association chief.

Consumer apps are a must-have for the food retail business, reveals new research

July 29, 2015

Grocery apps for shoppers are a great way to enhance customer interaction and spur consumer loyalty.

Back-to-School: Generational needs, budget-conscious shoppers present retail challenges

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Shoppers are investing in electronic gadgets and keeping an eye on the school spending budget this year.

Pilot success spurs mobile ad efforts at Marathon stores

July 29, 2015

A 90-day trial run by Golden Pantry Food Stores reveals iSIGN technology to be an effective marketing tool.