Oracle buying up Maxymiser to drive mobile experience forward

August 24, 2015

Oracle is acquiring cloud-based software maker Maxymiser in its quest to optimize web and mobile customer experience.

Dell CIO talks ecommerce strategy, building a rich customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Dell CIO Paul Walsh says a successful retail customer experience requires caring about each kind of customer, from the moment they log on to the moment they…

Dickey’s Barbecue selling products in grocery stores

August 21, 2015

Dickey’s Barbecue Pit is selling its signature buttery rolls in 180 Jewel-Osco grocery stores throughout the Chicagoland area.

CONNECT: The current state of mobile wallets and mobile ordering

by Will Hernandez — Editor, NetWorld Media Group

A recent panel at Networld Media Group's CONNECT Mobile Innovation Summit attempted to clarify today’s mobile payments market, which is becoming an…

Abercrombie & Fitch creates new team to drive brand improvement

August 21, 2015

New brand leadership strategy will be a significant contribution to brand progress, say company leaders.

REI taps in-house tech chief to serve as first-ever CIO

August 21, 2015

The move illustrates how technology is playing a bigger role in customer experience solutions and business operations.

Target loses merchandising chief, creates new VP COO role

August 21, 2015

The executive shuffle continues with a new CFO hired on as well.

Amazon opening yet another Texas fulfillment center

August 21, 2015

E-commerce giant already employs more than 3,500 in the state.

Restaurant to customers: Just pay what you think the meal is worth

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

What better experience can a diner have than tallying up their own meal tab?

Back-to-School: 4 ways retailers can cash in

by Bryan Pearson — President, LoyaltyOne

Retailers need to recognize the event of back-to-school shopping has changed. It’s no longer a mother-child outing shaped by retailers. Now students are…

Coca-Cola taps digital signage to find out 'What's in a Name?' in Times Square

by Christopher Hall — w, t

Coca-Cola collaborated with Posterscope, Clear Channel, ICUC and Google to produce a very personalized digital out-of-home campaign earlier this year in Times…

Newegg expands premiere membership sharing

August 20, 2015

Now four family members can share a Newegg membership and businesses can share memberships with employees.

Macy's multi-prong strategy targets boosting in-store, online experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Despite lackluster earnings in the second quarter, the retailer is taking some big strides in next months to regain market footing.

Digital signage teams with Coca-Cola to find out 'What's in a Name?' in Times Square

Coca-Cola collaborated with Posterscope, Clear Channel, ICUC and Google to produce a very personalized digital out-of-home campaign earlier this year in Times…

Why self-checkout kiosks won't eliminate the cashier anytime soon

August 19, 2015

Customers tend to rely on self-checkout kiosks only for small orders, as each additional item increases the chance of a technical problem, says an industry…

CONNECT: Does your mobile experience offer 3 crucial things?

by Cherryh Cansler — Editor, FastCasual.com

Three components are necessary for a successful mobile experience.

IPO or no IPO? Top considerations for retailers mulling going public

The IPO landscape is attractive for retailers within special or unique niches, especially for those that can build grassroots buzz and differentiate themselves…

Digital wallets: How merchants can tap mobile platforms to draw in shoppers

Can mobile wallets help customers and merchants? Yes, but just going 'mobile' is half the equation.

Zenput plugs in new task-management features to drive consistent store experience

August 18, 2015

Streamlined project management features promise to save time and money.

Walmart earnings expectations not as robust mid year

August 18, 2015

Investments pressuring earnings expectations.