Holiday retail revenue up for the fourth consecutive year

January 8, 2014

Despite the shortened holiday season and extreme weather in many areas of the country in the weeks leading up to Christmas, retailers finished the 2013 holiday…

How real-life customer needs drive innovation

Customer experience innovation is all about looking for examples of what's working and what your customer really wants next.

Cogenta launches multi-national retail pricing comparison tool

January 8, 2014

Retail intelligence technology group Cogenta announced it has launched a multi-national version of its cloud-based Retail Insight platform. According to the…

Symphony EYC introduces next-gen category management software

January 8, 2014

Software firm Symphony EYC has introduced Symphony EYC Insights 2 Execution, a new Cloud-based category collaboration platform that the company says enables…

Enhanced Retail Solutions announces Rolling Forecast analysis tool

January 8, 2014

Enhanced Retail Solutions, a provider of software-as-a-service retail analytic and demand planning solutions, has announced the integration of its Rolling…

Tablets and smartphones surge on shopping websites

January 7, 2014

Tablets and smartphones are gaining in popularity as a means for visiting shopping websites, accounting for a quarter of total visits, according to the…

Mercury launches combined mobile payments, gift and rewards card

January 7, 2014

Mercury Payment Systems has launched the Mercury StoreCard, an all-in-one mobile payments, gift, rewards and promotions card.

Report says mobile retail purchases will exceed $700B annually by 2018

January 7, 2014

A new report from Juniper Research says that annual retail payments on mobile handsets and tablets are expected to reach $707 billion by 2018, representing 3…

Wincor Nixdorf taking over Datec Retail Systems' business

January 7, 2014

Wincor Nixdorf has reached an agreement with DATEC Retail Systems a.s., which is headquartered in Zlín in the Czech Republic, to take over its business…

InMarket announces first-of-its-kind retail beacon program

January 7, 2014

Technology company inMarket announced that it has deployed "the world's first multi-retailer iBeacon platform, and the first-ever grocery store implementation…

New Sears loyalty scheme lets customers earn points by working out

January 7, 2014

Sears has announced the FitStudio.com Points for Progress program, a fitness rewards program that offers incentives for members who incorporate movement into…

Belk selects Accenture multichannel software

January 7, 2014

Technology firm Accenture announced it has been selected by Belk, the largest family-owned and -operated department store company in the United States, to help…

The Limited implements retail analytics tool

January 7, 2014

Technology firm First Insight has announced an extended partnership agreement with The Limited, an iconic fashion retailer that offers high-quality, private…

Retail trends in customer experience for 2014

In 2014, the push for truly remarkable customer experiences will become even more intense.

Ten trends to watch for in 2014

by Doug Stephens — President, Retail Prophet Consulting

2013 was another year of incredible change in the retail industry. From economics and demographics to media and technology, disruption came at retailers from…

Your staff inventory and 2014 development goals

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

Hello again and Happy New Year!

Beacon technology firm names board of advisors

January 6, 2014

Technology start-up Shelfbucks Inc. today announced it has appointed a 25-member advisory board of senior corporate executives and business school leaders to…

T1Visions to showcase digital signage, shopping app at NRF BIG Show

January 6, 2014

Interactive technology provider T1Visions will exhibi its latest in-store retail digital signage lineup at this year's NRF BIG Show in New York City, Jan. 1…

Digby announces upgrades to mobile marketing platform

January 6, 2014

Digby today announced the launch of several new upgrades to Localpoint, the company′s award-winning platform that facilitates consumer engagement in and around…

Raley's stores implement merchandise optimization tool

January 6, 2014

Revionics Inc., a provider of end-to-end merchandise optimization solutions, announced today that Raley's Family of Fine Stores, a privately held 128-store…