Clicks to bricks to clicks: Bringing curated commerce back into the store

Three ways retailers can imitate the online product curation model to create a boutique shopping experience.

The myth of motivation in retail and the customer experience

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

Years ago I had an incredibly talented retail associate working for me. He was smart, charming, a fast learner, and one of the best salespeople I ever met.

Clash of the titans: Alibaba vs. Amazon

by Chris Petersen — Owner, IMS

There are some predictions that 50 percent of major U.S. retailers will be gone by 2020. While it is too early to predict the demise of bricks and mortar, it's…

Cibo acquires customer experience agency HYDRANT

February 20, 2014

Integrated brand experience agency Cibo recently announced the acquisition of HYDRANT, an established customer experience agency based in San Francisco. The…

Survey says: Data breaches not changing shoppers' behaviors

February 20, 2014

Despite concerns over the security of their personal information in the wake of massive retail security breaches, many American shoppers still aren't taking…

SLI Systems launches product recommendation engine

February 19, 2014

SLI Systems has announced the launch of its Learning Recommendations product, an add-on to its Learning Search site search solution, to give e-commerce…

Austin pharmacy testing iBeacon marketing

February 19, 2014

Shelfbucks Inc., provider of an iBeacon-based promotion platform for retail stores, announced it has finalized the roll out of its solution in Austin's…

Lowe's to hire 25K seasonal employees

February 19, 2014

Lowe's announced today it plans to hire approximately 25,000 seasonal employees at its stores in the United States during spring, the busiest time of year in…

Opt-out registry takes aim at location-based marketers

February 19, 2014

The Future of Privacy Forum, a Washington-based think tank seeking to advance responsible data use and consumer privacy, and The Wireless Registry Inc., a…

Fashion retailer using traffic tech to study customer behavior

February 19, 2014

Tyco Retail Solutions has announced that FJ Benjamin, a group of global luxury and lifestyle brands across Asia, has successfully implemented Tyco’s Traffic…

Foot Locker elects J.M. Smucker president to board of directors

February 19, 2014

Foot Locker Inc., the New York-based specialty athletic retailer, announced today that its board of directors elected Steven Oakland as a director of the…

National Gift Card launches eCard API

February 19, 2014

National Gift Card Corp. announced today that it has launched its first proprietary application programming interface to provide customers with electronic gift…

Nearly half of Americans who receive a tax refund will save rather than spend it

February 19, 2014

Having a plethora of options for how to use their tax refunds, more Americans this year are opting to stash their cash away for a rainy day. According to NRF's…

Merchant Warehouse announces partnership with Teamwork Retail

February 19, 2014

Merchant Warehouse, a provider of payment technologies and merchant account services, has announced a new partnership with Retail Cloud Technologies, maker of…

Innovating under the Latin influence

by Arturo Nava — Managing Partner & Co-founder, Marketealo

Innovation is the life blood of any successful business; without it, companies cease to offer brands, products, services and experiences that delight their…

Retail customer satisfaction improves for a third consecutive year

Better customer service, discounting more than offsets a drop in customer satisfaction with online retail.

Independent grocers: Three ways to gain a trade promotions edge

by James Tenser — Principal, VSN Strategies

When it comes to capturing their fair share of impact from trade deals, independent grocers have long struggled to match their crosstown, big-chain rivals.

Five ways to get the best out of Generation Y employees

Like the Baby Boomers before them, Gen Y employees will reshape the working world.

Survey: UK shoppers are now 'habitual deal seekers'

February 18, 2014

Retail service provider parago has released its second U.K. shopper study, "Let's Make a Deal." According to the company, the results reveal that regardless of…

Wine.com snags executives from Williams-Sonoma, Shutterfly

February 18, 2014

Wine.com, a leading online wine retailer, today announced the addition of Peter Elarde as CMO and Greg Tatem as VP of engineering to the Wine.com executive…