Barcoding, Inc. releases CaptureSoft eXpress for Android

January 6, 2014

Barcoding Inc. has announced the release of its CaptureSoft eXpress software for Android OS, which the company said enables users to build data capture…

Customer experience a senior-level focus for 69% of leading UK firms

January 6, 2014

More than two-thirds of leading U.K. firms now have a senior level customer experience position, a confirmation that customer experience strategy has now…

Coupons.com to buy Yub for online/offline promotions

January 3, 2014

The digital coupon company Coupons.com will buy Yub, a San Francisco-based firm that promotes in-store sales through online offers, according to The Wall…

U.S. Olympic Committee partners with JCPenney

January 3, 2014

The United States Olympic Committee (USOC) announced it is teaming up with JCPenney as part of the retailer's charitable giving program, JCPenney Cares.

Indian Bitcoin exchange closes amid regulatory warnings and tax inspections

January 3, 2014

India's largest Bitcoin trading platform, BuySellBitCo.in, closed on Dec. 26 as a result of regulatory warnings from the Reserve Bank of India, according to…

NRF appeals credit card swipe fee settlement

January 3, 2014

The National Retail Federation has formally filed an appeal of an antitrust lawsuit settlement covering credit card swipe fees, asking the 2nd U.S. Circuit…

Report: Affluent adults are heavy Amazon users

January 3, 2014

New research from The Shullman Luxury and Affluence Monthly Pulse says that more than two-thirds of Americans making more than $250,000 per year have shopped…

EyeTech eye-tracking system to display at CES

January 3, 2014

EyeTech, a provider of natural user interface technology, will showcase its AEye eye control tech at the upcoming Consumer Electronics Show in Las Vegas. NUI…

Iris Mobile launches proximity-based messaging tool for brands

January 2, 2014

Iris Mobile, a mobile solutions provider offering a text-based rich media messaging platform to marketers, has announced a new solution called proximity based…

Five predictions for customer experience in 2014

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Happy near year! Here are five things that I believe will impact customer experience in the coming months:

Automated retailing kiosk lands in Detroit

December 31, 2013

AVT Inc. announced that its Utique Shop has deployed in the Detroit Metropolitan Airport.

The problem with 'Priced to sell'

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Priced to Sell, an article that appeared in Bdaily Business News, touts the use of auctions to "achieve maximum value" from sales. According to the author…

JC Penney, Sears, A&F make list of 2013's worst CEOs

December 30, 2013

Fox Business has released its annual list of the worst CEOs, and three of the seven slots are reserved for retail leaders.

JD Sports launches in-store PayPal payments

December 27, 2013

The U.K. sports fashion chain JD Sports has launched mobile payments across its six brands and 630 U.K. stores through a partnership with PayPal, Retail Week…

Shorter shopping season cuts into online sales, comScore says

December 27, 2013

E-commerce spending from desktop computers is up 10 percent over a year ago, according to comScore. Shoppers spent $42.8 million during the first 52 days of…

New Burberry concept offers digitally enhanced in-store experience

December 27, 2013

Burberry has opened a new retail concept in London that uses personalized physical and digital experiences, according to Marketing magazine. The Burberry…

Retailers hope day-after sales drive post-Christmas surge

December 26, 2013

You might wonder who has any energy left to go shopping. Retailers will find out today.

Late flurry of online sales nails UPS, retailers

December 26, 2013

A number of large retailers that promised to deliver goods before Dec. 25, including Amazon, Walmart and Kohl's, missed some of their deadlines, and the finger…

What the future holds for retail iPad apps

From low-bandwidth video to eco-friendly communication, the tablet will transform retail even more than it already has.

Is digital signage enough to deliver great retail experiences?

A creative director offers three ways to do more with your in-store screens.