Visa releases holiday online spend data, infographic

December 3, 2013

Visa has today released its e-commerce sales data from Thanksgiving through Cyber Monday. According to the company, e-commerce sales from all U.S. devices…

Target Canada's French-only self-checkouts cause controversy

December 3, 2013

A Target shopper in Montreal has called attention to the apparent lack of English on the retailer's self-checkout kiosks.

Former Sears CEO gives holiday predictions

December 3, 2013

Former Sears Canada chairman and CEO Mark Cohen, currently a professor at Columbia Business School, has released a set of predictions for the retail industry…

Motorola offers apology, do-over on Cyber Monday promotion

December 3, 2013

Motorola's plan to offer a $150 discount on its Moto X smartphone turned out to be more popular than the company expected. Less than an hour after the sale…

BrightLogic demos interactive floor

At this year's Customer Engagement Technology World, BrightLogic showed its Active Floor, which combines a splashy user experience with deep data analytics on…

Mobile Email Scorecard names the best retail email campaigns

December 3, 2013

LightningBuy, a single-click mobile checkout platform that lets merchants sell directly from email and social media posts, has announced the retailers with the…

OnCue Technologies demonstrates interactive POS system

At this year's Customer Engagement Technology World, OnCue Technologies brought a demo unit of an interactive POS system for retail which features audio and…

Is there a strategy for customer loyalty?

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

We often think of customer loyalty as something that the customer does or is responsible for to the business. But, real loyalty begins when the business is…

Five ways to make waiting in line a better experience

Distraction is the name of the game when it comes to a waiting line.

Cyber Monday online sales up 20.6 percent over 2012

December 3, 2013

U.S. shoppers made Cyber Monday the biggest online shopping day in history with a 20.6 percent increase in online sales, according to the latest cloud-based…

Survey says shoppers were disappointed with Black Friday this year

December 2, 2013

According to the Christmas & Holiday Shopping Forecast released today by America's Research Group and Inmar, of those who shopped Black Friday weekend…

Hispanics shop more online than average Web user, shop earlier in holiday season

December 2, 2013

Experian Marketing Services, a provider of integrated consumer insights, targeting and cross-channel marketing, has released a new Hispanic shopping analysis…

Shared interests: The rise of collaborative consumption

by Doug Stephens — President, Retail Prophet Consulting

Believe it or not, the average power drill is used for a total of 15 minutes over the course of its lifetime. And that’s not unusual. Our cars, many household…

ShopperTrak: Store traffic, sales up on Thanksgiving Day and Black Friday

December 2, 2013

With the allure of deep discounts, "door-buster" promotions and extended store hours, shoppers visited more stores and spent more money across the days of…

NRF: Number of Thanksgiving shoppers rose by 2M

December 2, 2013

More than 141 million unique shoppers have already or will have shopped by the end of the big Thanksgiving weekend, up from 139 million over the same time…

The one word you need to know when it comes to holiday returns

by Micah Solomon — president, four aces inc

What’s the right way to handle holiday returns? Cheerfully.

Retail Roundtable: Amazon and USPS Sunday shipping

by James Bickers — Editor, Networld Alliance

Our experts weigh in on possible ramifications of this very big retail partnership.

Deloitte: Fewer consumers say they will shop on either Thanksgiving or Black Friday

November 27, 2013

According to a new Deloitte survey of consumers' Thanksgiving week shopping plans, 53 percent of consumers plan to head online or to the stores this…

For beloved brands like Ikea and Amazon, simplicity is in the details

by Bryan Pearson — President, LoyaltyOne

You might not think umlauts, Big Macs and best sellers have a lot in common, but when it comes to brand perception they do. The commonality is simplicity, and…

E-commerce holiday revenue up 18 percent over 2012

November 27, 2013

Custora, a provider of e-commerce marketing analytics software, has released its Custora E-Commerce Pulse, a real-time dashboard providing U.S. e-commerce key…