News & Media
Rite Aid can’t use facial recognition tech for 5 years
December 20, 2023
The Federal Trade Commission has banned drugstore chain Rite Aid from using any facial recognition technology for five years following allegations the…
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Tips for secure package deliveries, shipping CX success
by Archita Prasad — Vice President - Strategy, Corporate Development & New Product Innovation, UPS Capital
With consumer holiday spending remaining strong this season, it's essential to ensure that the spirit of giving isn't tarnished by supply chain hiccups or…
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UK online shoppers like multiple contact points
December 20, 2023
A hefty number of UK consumers, 70%, expect and demand multiple online shopping contact oints and 61% prefer digital channels when it comes to customer service…
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Uber offers up Grinchmas kit boasting AR tech
December 19, 2023
Looking to get your favorite Grinch a unique holiday gift?
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What to consider for a successful holiday hiring season
by Mark Smith — Senior Vice President of Digital Experience, CSG
The seasonal rush presents a chance to deliver a robust experience and better retain employees. To achieve this organizations must acknowledge the challenges…
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Fontainebleau Las Vegas resort launches rewards program
December 19, 2023
Luxury resort and casino Fontainebleau Las Vegas has announced Fontainebleau Rewards, a tiered loyalty program in which members earn exclusive benefits.
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Holiday sales will hit NRF expectations
December 18, 2023
The U.S. Census Bureau's November results indicate that holiday retail sales predictions from the National Retail Federation will likely hit the mark.
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Costco’s biggest seller is pure gold, literally
December 18, 2023
The number one item flying off Costco's online shelves in Q4 has been gold — literally.
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Southwest CEO: Holidays won’t be ruined this year
December 18, 2023
Southwest Airlines CEO Bob Jordan has declared there won't be a repeat of last year's operational crisis that impacted thousands of customers during the…
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How consumers are saving during peak holiday season
by Trey Loughran — CEO, Purchasing Power
It's not that consumers have been avoiding steps to prepare for holiday demands. More than half of respondents surveyed (54%) said they save throughout the…
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Shoppers say scent, music make shopping enjoyable
December 15, 2023
When it comes to the retail shopping environment a good number of consumers, 85%, say scent helps create a enjoyable in-store experience and 70% say the same…
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How brands can drive customer engagement, loyalty in the digital age
by Vipin Porwal — CEO and founder, Smarty
Standing out in the digital age requires brands to go the extra mile with their online presence. That means prioritizing customers and giving them an…
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Super Saturday will be a super shopping day
December 15, 2023
The last Saturday before Christmas, Dec. 23, will be a big day for shoppers, according to the National Retail Federation with an expected 142 million consumers…
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Swarovski debuts largest-ever flagship
December 14, 2023
Luxury jewelry retailer Swarovski has opened the doors to its largest ever flagship and the store is on New York's Fifth Avenue.
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Decoding the consumer wallet: Spending trends shaping e-commerce
by Rick Sunzeri — Director of Enterprise and Sales, ClearSale
Success in the e-commerce competition depends on understanding what matters most to online shoppers now and meeting those expectations.
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NCR Voyix tops in new POS installations
December 14, 2023
When it comes to POS software providers NCR Voyix has been recognized as the number one global POS software supplier in both total and new restaurant…
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Holiday shoppers taking time in purchasing, showing greater interaction
December 13, 2023
This holiday season's shopper is five times as likely to click on retailers' product recommendations, and 81% more likely to click on personalized content.
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Experience key to how retailers should prepare for the holiday season
by Ken Colbert — General Manager, DiveShop360
This year, a majority of Americans (92%) say they would rather receive experiences over physical gifts, setting the tone for what retailers can expect in the…
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Online grocery market to hit $740.8B by 2027
December 13, 2023
The global online grocery market is expected to enjoy "significant" growth between now and 2027, with an estimated annual growth rate of 13.14% and hitting…
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Metrigy research analyst shares insight on improving retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Beth Schultz, VP of research and principal analyst at Metrigy, mapped out strategies for enhancing the retail customer experience in a free one-hour webinar…
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