Customer satisfaction and loyalty: The key to theme park success

Ultimately, every aspect of the theme park experience should be designed to maximize customer satisfaction. From creating engaging attractions to extending the…

AI plays role in top 10 trends influencing customer experience

June 5, 2024

Artificial intelligence comprises eight out of the 10 top trends influencing customer experience this year.

Nearly every shopper has abandoned an e-commerce cart

June 5, 2024

Nearly every shopper, 95%, has abandoned an e-commerce cart and 62% of shoppers cited high delivery cost as a top reason.

Cantaloupe's Cheq strikes POS deal with Detroit City FC

June 4, 2024

Cantaloupe Inc., a self-service commerce solutions provider, announced a multi-year deal with Detroit City FC to be the exclusive point-of-sale platform at…

South Korean fashion brand taps Channel Talk for fast rewarding customer service

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

La Room, a women’s apparel retailer, is using an AI-powered customer service platform for faster customer service. It’s not only saving time and money but also…

Safeway pulls self-checkout kiosks from California locations

June 4, 2024

Grocer Safeway has pulled self-checkout kiosks from several Bay Area locations in California.

Tapping AI for personalization could boost retail revenue

June 4, 2024

Retailers using AI-powerd conversational shopping assistants to drive personalized shopping experience could boost a retailer's revenue by 5% to 10%.

How IoT connectivity data can empower retail pharmacists

by Danny Keough — Vice President of Customer Success, SmartSense by Digi

The implementation of IoT connectivity represents a strategic shift toward a more efficient and data-centric future for retail pharmacies. Harnessing the power…

Cashierless supermarket arrives in Argentina

June 3, 2024

Qu!ck, a new autonomous supermarket concept, has opened in Argentina, offering a cashierless shopping experience. Customers scan groceries using a mobile app…

Pet vending machine ignites debate in China

June 3, 2024

The sale of live animals, such as cats and dogs, via a vending machine has ignited debate in China, according to a Turkmenportal report.

Motel 6 taps Garfield as Chief Pet Officer

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Motel 6 is all about providing a rewarding hospitality experience for traveling pet owners, pets and those who are big Garfield fans.

Micromart launches smart stores boasting cold, hot vending options

May 31, 2024

Micromart Smart Stores has launched autonomous technology designed for food service. The vending machines are plug-n-play, modular, secure and reliable…

Diamonds and data: The modern retailer's guide to customer engagement

by Nick Gurney — General Manager, Rain Retail Software

As retailers witness growth, propelled by emerging trends and a shifting landscape, they face the need to adapt and innovate.

Georgia Kroger now home to vehicle registration kiosk

May 31, 2024

The Union Grove Kroger grocery store in Henry County, Georgia, has installed a motor vehicle registration kiosk in partnership with ITI Technologies, according…

Levi’s opens Bengaluru, India store

May 30, 2024

Levi's has opened a store in the Nexus Mall, in Bengaluru, India.

Amazon debuts lower grocery delivery subscriptions

May 30, 2024

Amazon has introduced a lower cost unlimited grocery delivery subscription of $9.99 a month for Prime members and customers and $4.99 per month for low-income…

Newegg launches customer membership program

May 29, 2024

Newegg, an electronic e-commerce retailer, has launched Newegg+, a free customer membership program offering free shipping, first access to new products and…

Amazon drone service flying into Phoenix area

May 29, 2024

Amazon customers in West Valley Phoenix metro area will have the option of drone delivery service later this year.

Woof Gang Bakery & Grooming expands in the Midwest

May 28, 2024

Woof Gang Bakery & Grooming, a pet care brand, has opened its first location in Illinois, in Naperville. As part of its expantion into the Midwest. The…

Walmart, Pawp team on telehealth pet service

May 28, 2024

Walmart's Walmart+ membership program is launching a pet telehealth benefit in collaboration with Pawp that will around the clock virtual access to…