Apple opens five new stores, including first in Alaska

August 8, 2011

MacRumors reports five new Apple stores are opening on Saturday, including the first Apple store in the state of Alaska.

Visa to push EMV in US to encourage mobile payment adoption

by James Wester — Editor 1, Mobile Payments Today

Credit card company launches merchant, acquirer initiatives to spur adoption of card technology, mobile payments.

Retail Customer Experience Executive Summit: Do you know what your customers are thinking? (video)

A consumer branding researcher gives the scoop on the consumer's inner decision-making process.

Survey: Twice as many people tell others about bad service than good

Americans are placing an even greater premium on quality customer service this year.

Top 100: 21. Electronic shelf labels

You know the scene: a shopper is overcharged for an item marked at a reduced price on the shelf display. The cost of the customer's dissatisfaction can far…

Retalix to provide software solutions to Russian grocer DIXY

August 7, 2011

Israel-based retail software provider Retalix announced that Russian grocer DIXY has selected the company's point-of-sale store management and loyalty…

Soft Surroundings selects JDS Solutions POS and retail management software

August 7, 2011

JDS Solutions, a provider of retail management software, announced its point of sale and retail management system has been selected by St. Louis, Mo.-based…

Luxottica enters Israeli market with Erroca purchase

August 7, 2011

International eyeware manufacturer and retailer Luxottica Group S.p.A. announced that it has entered into an agreement to acquire Erroca, a sunglass specialty…

Retail Customer Experience Executive Summit: Microsoft vs Apple

Attendees toured the Mall of America and weighed in on Apple's and Microsoft's customer experiences.

Top 100: 22. Ethnic retail

Walmart's Hispanic-themed Más Club in Houston stocks a variety of Hispanic foods and international brands, including beverages and spices, while its café…

Closing the sale: Moving from transactions to 'thank you'

by Annamaria Turano — Executive Director, MCAworks

The customer decision-making process never ends with the actual sale. Too many retailers fail to recognize the importance and immediacy of the final step in…

And they think they won?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

In a June 3, 2011 article in Booz & Co's strategy + business entitled "A Sweet Victory," Reed Holden and Mark Burton highlight Hershey's victory over…

Zappo's Tony Hsieh on The Colbert Report

by James Bickers — Editor, Networld Alliance

In case you missed it: Zappo's CEO Tony Hsieh appeared as the interview guest on Comedy Central's "The Colbert Report" the other night, discussing his…

Is it bad to buy Likers on Facebook? Not necessarily.

Social promotions are critical for creating excitement, building relationships and demonstrating honest brand good will.

Creating dynamic consumer experiences: Let the future begin

These are the four fronts in the battle to reclaim the future of retail.

Starbucks launches redesigned e-commerce site

August 3, 2011

Starbucks has re-launched its digital storefront StarbucksStore.com with a complete redesign to make shopping for coffee, tea and merchandise more convenient.

Retail Customer Experience Executive Summit will host exclusive reception at Red Chariot

August 3, 2011

Next, week, the second annual Retail Customer Experience Executive Summit will take place at the Graves 601 hotel in Minneapolis, MN. In addition to two full…

American Apparel sees big benefits from RFID

August 2, 2011

RFID technology is demonstrating its worth to retailers. A post on LP Magazine cites an RFID pilot program conducted by American Apparel, first reported in the…

Walmart teams with Ticketmaster for nationwide kiosk deployment

by Christopher Hall — w, t

More than 500 ticket-shopping kiosks have been rolled out to Walmarts across the U.S.

Mall landlords use technology to woo shoppers

August 2, 2011

Mall owners are fighting fire with fire. According to a Bloomberg report, some of the world's largest mall owners are using online and mobile technologies to…