News & Media
50% of consumers frustrated with rewards, loyalty programs
October 3, 2023
Half of U.S. reward program members are feeling increased frustration at the lack of choice in how they receive their rewards and more than a third are feeling…
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TikTok: Crafting a successful shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
For brands whose primary audience overlaps significantly with the typical TikTok user, the platform could potentially be a primary touch point.
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5 ways to deliver (and improve) the connected customer experience
by Courtenay Godshall — Product Marketing Leader, Webex for Customer Experience
Customers want connection. Not just between themselves and your brand, but between every interaction across all possible channels.
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Crayola teams with Kohl’s on merch collection
October 3, 2023
Crayola, the crayon giant, is teaming with Kohl's on a merchandise collection called Crayola x Kohl's that will be available only on Kohl's site and in stores…
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Ham brand deploys vending machines, digital signage at airport
October 2, 2023
Enrique Tomás, a Barcelona, Spain-based retail ham chain, has installed its Enrique Tomás GO!urmet branded vending machines and its digital signage platform at…
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Pet Supplies Plus deploys Opterus tech for managing expansion
October 2, 2023
Pet Supplies Plus, an independent pet franchise in North America, has deployed the Opscenter solution from Opterus, a cloud store communications and task…
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Grocery expo highlights tech’s role in ‘unified’ shopping experiences
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The technology displayed at groceryshop covered many aspects of grocery retailing — from omnichannel integration to in-store promotions to inventory management…
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Hourly retail store associates value flexibility
October 2, 2023
Flexibility matters most to retail hourly workforce with 96% naming it as the top motivator to take a new job.
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Retail sector CX: Go from miserable to memorable
by Anand Subramaniam — SVP Global Marketing, eGain
Prioritizing digitalization, unifying conversations and knowledge with omnichannel hubs, and working with a proven provider will enable retail CX and AX to go…
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Consumers have little trust in credit card companies lobbying for fees
September 29, 2023
Less than one-quarter, 21%, of consumers view credit card companies as honest and trustworthy when they lobby Congress on fees charged to retailers
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Canada retailer taps Oracle to modernize IT infrastructure
September 29, 2023
Loblaw Companies Limited, a leading food and pharmacy retailer in Canada, has migrated its SAP systems to the Oracle Cloud Infrastructure in a quest to…
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Lithuania supermarket opens 5th autonomous store
September 29, 2023
The Iki retail chain, based in Lithuania, has launched its fifth autonomous store with technology from AI retail solutions provider Pixevia.
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Stop & Shop, Badger give Marty the Robot refresh, bigger reach
September 28, 2023
Stop & Shop is teaming up with Badger Technologies to expand the use of Marty the Robot at more than 300 of the grocer's Northeast stores and has made…
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Customer-centric holiday campaign strategies for a cookie-less future
by Randi Amorusi — VP of Client Success and Marketing, Whereoware
By pivoting the focus toward fostering customer loyalty, accumulating first-party data, and crafting personalized experiences, retailers can not only navigate…
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DoorDash expands grocery partnership
September 28, 2023
DoorDash has broadened its grocery fleet footprint with the addition of more than a few partners.
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Gen Z views AI as e-commerce booster
September 28, 2023
A hefty number of Gen Z consumers, 88%, believe AI will improve online shopping.
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Netherlands Aldi to test self-checkout kiosk, app checkout
September 27, 2023
Aldi Nord in the Netherlands will test self-checkout kiosks provided by shopreme, a Graz, Austria-based self-checkout solutions provider, as well as the Aldi…
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Tractor attachments store intros interactive shopping kiosk
September 27, 2023
Customers can navigate Blue Diamond's inventory on the interactive kiosk. Blue Diamond Attachments, a Knoxville, Tennessee-based tractor attachments…
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Amazon updates Just Walk Out tech to allow clothing, gear purchases
September 27, 2023
Amazon's Just Walk Out cashierless technology now allows for purchase of clothing and fan gear at stores providing the check-out free shopping experience.
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Feds propose kiosk access requirements for disabled
September 27, 2023
The U.S. Department of Health and Human Services has published a proposed rule to add new provisions that clarify requirements under section 504 of the…
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