News & Media
Lowe’s Black Friday deals launching early
October 26, 2023
Black Friday, typically the day following Thanksgiving, is taking place early at Lowe's as the home improvement retailer is launching Black Friday deals…
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The Vitamin Shoppe taps Jumpmind to boost customer, associate experiences
October 26, 2023
The Vitamin Shoppe is partnering with JumpMind Inc. to modernize its in-store point-of-sale tech and unify the promotional strategy.
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Examining ChatGPT benefits, risks when it comes to customer service
by Blair Strachan — Business Development Manager, Kura
The ability to personalize customer responses, to allow more productivity elsewhere in the workforce and to respond 24/7 are all benefits of using ChatGPT in…
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Rising costs impacting holiday spend
October 25, 2023
As of August 27% of consumers started holiday shopping and by the end of October the figure will reach 55%, according to holiday shopping data from Jungle…
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Retail theft a growing consumer concern
October 25, 2023
Retail theft activity, which has forced retailers to lock up certain items and even close stores in the past few months, is becoming a growing concern for…
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Experts talk latest, greatest self-service technology
by Daniel Brown — Editor, Networld Media Group
Experts in a panel talk at this year’s Interactive Customer Experience Summit in Charlotte, North Carolina talked the evolution of self-service technology and…
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Netflix launching retail destinations
October 25, 2023
Netflix plans to open retail designations next year in the U.S. offering entertainment fans experiences as well as food and merchandise.
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Speed, convenience rank tops with shoppers
October 24, 2023
There's been a healthy uptick when it comes to online shopping. A DoorDash survey revealed 62% of respondents are ordering consumables online more than they…
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Eyewear retailer debuts interactive kiosk at India mall
October 24, 2023
Titan Eye+, an eyewear retailer in India, has introduced an interactive kiosk featuring a video of actor Ayushmann Khurrana promoting the company's products at…
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How in-store retail media can help boost customer engagement
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Data from in-store retail media enable brands and retailers to better engage with customers and create more personalized promotions.
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Southwest enhances Rapid Rewards program
October 24, 2023
Southwest Airlines Co. is enhancing its loyalty program, Rapid Rewards, making it easier to earn tier status, awarding A-List preferred members with up to two…
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How retailers can digitally transform the voice channel to increase answer rates
by Jim Tyrrell — Vice President of Enterprise Product Management, TNS
When retailers provide more brand information on an incoming call screen, it engenders trust in the call and engages customers to answer. This trust helps…
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Stop & Shop debuts coupon access kiosks
October 23, 2023
Stop & Shop Supermarket Co., based in Quincy, Massachusetts, has installed coupon kiosks called Savings Stations at select stores where shoppers can…
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Marshalls debuts experiential social club
October 23, 2023
Marshalls is launching an experiential social club to give women access to resources, tools and community to help achieve ambitions and boost self-worth.
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Achieving e-commerce excellence in operations
by Mark Simon — Vice President, Strategy, Celigo
If e-commerce retailers want to capitalize on the internet-savvy consumers of today, they must adopt a new customer experience strategy to capture customers.
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Caleres taps Bluecore for digital, customer-centric transformation
October 20, 2023
Footwear retailer Caleres is deploying the Bluecore shopper identification and customer movement solution across its brand portfolio in an effort to help…
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Free shipping, discounts propel online shopping
October 19, 2023
E-commerce incentives are playing a big role in online consumer behavior with free shipping and discounts ranking high when it comes to what inspires online…
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The how, why, where of the metaverse in retail
by Bradley Cooper — Editor, Connect Media
What is the metaverse good for? A panel at the Interactive Customer Experience Summit debated this topic.
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5 reasons for implementing automated BOPIS kiosks
by Lisette Soop — Marketing Specialist, Cleveron AS
By using automated parcel units, retailers can save money and offer customers a reliable safe and convenient delivery option.
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Retailers busy digitizing but inventory accuracy still a bit low
October 19, 2023
Over half, 54%, of retailers report that customers can buy in-store and return on line, a small spike from 50% in 2022, and if a product is out of stock…
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