Newegg taps AI to empower shoppers

August 28, 2023

Newegg Commerce Inc., an e-commerce tech product retailer, is using AI to summarize customer reviews to help shoppers make more informed decision in quicker…

More than half of retailers will deploy AI, machine learning tech in next year

August 25, 2023

Nearly six in 10 retailers expect to adopt AI, machine learning and computer vision technologies over the next year with the goal of enhancing the shopping…

Grocer taps Birdzi to personalize customer experience, optimize data

August 25, 2023

Berkot's Super Foods, a grocery chain in Wisconsin and Illinois, has deployed the Birdzi loyalty platform, reporting dashboards and digital coupon technology…

Starboard Cruise Services tapping former crew workers for exceptional shopper experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Hiring in retail is challenging on its own in a traditional space such as a store or supermarket. But there are many more hurdles when it involves one of the…

Back-to-school sales, higher wages drive retail sales

August 25, 2023

Higher wages are giving consumers more money to spend and consumers are jumping on back-to-school sales, according to the National Retail Federation.

UK apparel retailer intros return kiosks

August 24, 2023

New Look Holdings Ltd., a Jersey, U.K.-based apparel retailer with more than 400 stores, has installed return kiosks in partnership with ZigZag Global, a…

Grocery shopping reflects inflation-coping strategies

August 24, 2023

Grocery shoppers are buying more items on sale, eating at home more and choosing more store brands over national brand products, and all those actions are…

July retail sales boast healthy increases

August 24, 2023

Retail sales increased 0.7% in July and core retail sales jumped 1%, according to Commerce Department data.

3 easy ways customer service can uplift brand reputation

by Chris Tranquill — Chief Executive Officer, Khoros

Customer experience has become a critical differentiator, and every touch point should be seen as an opportunity to uplift a relationship.

Longtime retailer may close due to downtown issues

August 24, 2023

Gump's San Francisco, a luxury retailer at 250 Post Street in San Francisco, has written the governor and city board of supervisors to state it may have to…

Aldi acquiring Winn-Dixie, Harveys grocery businesses

August 23, 2023

Aldi is acquiring Winn-Dixie and Harveys Supermarket.

Macy’s opening small-store format locations

August 23, 2023

Macy's plans to launch small-store format locations in Las Vegas, Boston, San Diego and Indiana.

University of San Diego intros automated c-store

August 22, 2023

The University of San Diego has teamed with AiFI to provide frictionless shopping options to students, staff members and guests on campus, according to a press…

Thinking about adding self service? Don’t miss this ICX Summit session

August 22, 2023

Customers want to take control of their interactions more than ever and are opting for self service in nearly every possible venue. Fortunately, businesses and…

Consumers shopping earlier, spending less for holiday season

August 22, 2023

Shoppers are facing tighter budgets, are increasingly focused on saving money and are expected to shop earlier this holiday season and spend less.

Grocers increasing tech spend

August 22, 2023

More than half, 57% of grocers, expect to increase tech spending in the next year and a half and 65% believe they are well positioned to succeed in the digital…

The best practices winning brands use to deliver a luxurious mobile experience

Here are some of the most important best practices to consider when your company wants to give its customers a luxurious mobile experience.

Petco expands DoorDash partnership, launches app features

August 21, 2023

Petco is expanding its DoorDash partnership to have its products available nationally through DoorDash Marketplace.

Trader Joe’s not adopting self-checkout any time soon

August 21, 2023

Supermarket Trader Joe's has no plans, if ever, to deploy self-checkout kiosks to its stores.

Save Mart Companies helping Hawaii wildfire victims

August 21, 2023

The Save Mart Companies, which operates Save Mart, Lucky and FoodMaxx stores in California and western Nevada, are doing relief fundraisers for those impacted…