C-store chain intros self-serve kiosks

June 2, 2023

Valora Group, a Switzerland-based convenience store chain, has introduced self-service kiosks, according to a breakinglatest.new report.

Remodeled Walmart boasts customer-centric features, mural

June 1, 2023

Customers visiting the Glenville, New York Walmart Supercenter store will discover some changes have been made as the store has undergone a remodel focused on…

Supermarkets beating Amazon in online shopping satisfaction

June 1, 2023

When it comes to online food shopping satisfaction Amazon isn't leading the pack as supermarkets are providing greater levels of satisfaction, according to a…

Ashley awarding ‘best sleep of your life’ customer experience

June 1, 2023

Furniture and mattress retailer Ashley has launched a "Best Sleep of Your Life" customer experience with partner Tempur-Pedic at select Tampa, Florida stores.

Walmart teams with Pawp on membership perk

May 31, 2023

Walmart is adding a pet telehealth perk to its Walmart+ membership program that will give subscribers one year of free access to the virtual service's pet…

Tanger Outlets taps Coniq to power customer personalization

May 31, 2023

Tanger Outlets is tapping Coniq, a loyalty platform provider, to drive enhancements that empower its diverse roster of retail partners to deliver personalized…

7 simple keys to customer loyalty

by Alicia Lavay — Executive Director, ICX Association

ICX Association Executive Director Alicia Lavay shares 7 principles to help build customer relationships that last a lifetime. The ICXA's annual Customer…

Walmart debuts high-tech market fulfillment center

May 30, 2023

Walmart has opened its first high-tech market fulfillment center in Arkansas, marking its second in the U.S.

Retailer inventory piles on the decline

May 30, 2023

The midway point of 2023 brings good news regarding the swelling and challenging merchandise inventory retailers have been grappling with for most of a year…

Who will lead retail AI?

The companies that will dominate AI will be those that successfully blend AI with existing industries, have a team that includes both tech and non-tech…

D2C fashion brand taps former Microsoft leader as chief

May 30, 2023

Shobitam, a D2C ethnic fashion brand, has hired on Raghu Sethuraman as chairman and CEO.

How ChatGPT will enhance retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

New advances in AI will soon shape every aspect of a customer’s experience as soon as they begin interacting with the Internet. Conversational will not replace…

Retail foot traffic on healthy path

May 29, 2023

Foot traffic has increased when it comes to retail locations as consumers are prioritizing shopping when it comes to discretionary spending.

Self-scan checkout playing role in shoplifting

May 26, 2023

Self-scan checkout has contributed to the rise in shoplifting and is causing supermarkets to scale back the technology, according to Marshoek, a Netherlands…

US retailers embracing advanced product imagery

May 26, 2023

When it comes to advanced product imagery U.S. brands and retailers are outdoing European counterparts.

Target launches drive-up option for returns

May 26, 2023

Target has launched Returns with Drive Up, a free service where customers can return items without having to leave their vehicle.

ICXA retail peer group talks automation, consumer behavior

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The ICXA Retail Peer Group offers retail leaders a rare chance to share insight and talk retail customer experience issues, trends and challenges.

Memorial Day celebration growing among consumers

May 25, 2023

Three-quarters, 75%, of consumers will celebrate Memorial Day this upcoming weekend, according to data released from Numerator.

The future of AI/AR in retail

There are several ways AI and AR will make a sizeable impact on the retail landscape.

Home goods retailer taps Bluecore to drive digital marketing

May 25, 2023

Lulu and Georgia, a home goods retailer, is deploying Bluecore's retail growth automation system to drive its digital marketing efforts and so far the results…