News
Most UK consumers don’t view personalized experiences as personal
August 11, 2023
A hefty number of consumers, 71%, feel personalized experiences are "targeted" and just 33% of those view the experiences are "truly personal."
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Kroger’s media business builds in-house ad platform
August 11, 2023
Kroger Precision Marketing, the retail media business of supermarket brand Kroger, is building a next-gen advertising tech platform that will use retail data…
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Amazon expands Fresh delivery to non-Prime members in select cities
August 10, 2023
Amazon is offering its Fresh grocery delivery to non-Prime members in certain U.S. locations.
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2 Amazon Fresh Chicago stores get makeover
August 10, 2023
Amazon has refreshed two Amazon Fresh stores in Chicago with an expanded selection, updated checkout options and lower prices, according to an Amazon blog.
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Consumer ‘bouncing’ proving costly to retailers
August 10, 2023
The average cost of a customer bouncing off a brand website is $5.11 and most bouncing is due to a customer's poor landing experience on a brand site.
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Taylor Swift’s The Eras Tour pumps up Michael’s sales
August 9, 2023
The cash registers are ringing at fabric and craft retailer Michael's as Taylor Swift fans and ticket holders to her The Eras Tour are filling locations to buy…
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Retailers reap omnichannel benefits but challenges in play
August 9, 2023
While nearly 60% of retailers describe omnichannel fulfillment as important, and benefits are being gained, they are also confused about potential and are…
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Amazon 2nd Prime Day set for October
August 9, 2023
Amazon is holding a second Prime Day event this year for Prime members across 19 countries and calling it Prime Big Deal Days.
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Target adds Starbucks to drive-up options
August 9, 2023
Target shoppers can now order their favorite Starbucks order and grab it while picking up their merchandise at a Target drive-up location.
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Bed Bath & Beyond back in business as Overstock.com
August 9, 2023
Consumers who love Bed Bath & Beyond just need to hit up BedBath&Beyond.com to find home goods as it's been re-launched by new owner Overstock.com …
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Consumers want coupons, most not happy about economy
August 9, 2023
More than half, 63% of U.S. consumers feel extremely or somewhat negative about the economy and 54% are looking for coupons, sales and promotions to save money…
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Walmart launches aisle advertising, demo stations in works
August 8, 2023
Walmart is aiming to grab consumer attention in the store and plans to launch in-store advertising via third-party ads on screens at self-checkout and TV area…
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CVS reducing workforce in restructuring strategy
August 8, 2023
CVS Health will cut 5,000 jobs as part of a restructuring strategy for the drugstore chain.
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Food Lion boosts shopping experience via upgrade strategy
August 7, 2023
Supermarket chain Food Lion has enhanced the shopping experience via upgrades at 47 stores.
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ICX Summit early bird registration ends Aug. 11
August 7, 2023
Early bird pricing officially ends on Aug. 11 for the Interactive Customer Experience Summit from Sept. 11 to 13. The event is being held in tandem with the…
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One-day delivery up at Amazon
August 7, 2023
Amazon, following an overhaul of its delivery network, claims it's delivering more packages in one day or less and has hit its fastest Prime delivery speeds…
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C-store chain deploys Telpo kiosks
August 7, 2023
Meiyijia Convenience Stores, which operates more than 32,000 stores in China, has begun to install the K106 self-serve kiosk provided by Telpo, a kiosk…
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Consumers want flexible, extensive return policies
August 4, 2023
A hefty majority, 93%, of U.S. and U.K. consumers want flexible, extensive return policies, according to a Loop survey on brand loyalty.
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Communication, training kiosk for retail aims to spur engagement
August 4, 2023
Multimedia Plus, a New York City-based provider of communication and training solutions for the retail industry, has introduced its Incite kiosk, which…
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Wegmans opening 1st Manhattan store
August 4, 2023
Nearly two years after announcing it planned to open a store in downtown Manhattan, Wegmans, a supermarket, will open the doors to the location at 770 Broadway…
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