News
7-Eleven deploys EV charging network
March 31, 2023
7-Eleven Inc. has announced plans to build one of the largest electric vehicle fast-charging networks of any retailer in North America with the launch of…
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Penguin Random House debuts book vending machine at UK train station
March 31, 2023
Commuters at the Exeter St Davids train station in Devon, U.K. can buy a book from a vending machine installed by Penguin Random House, according to a press…
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Consumers embracing text conversations with retail brands
March 30, 2023
A hefty majority, 91%, of consumers have opted into at least one brand's text messaging program or have expressed interest, 88% would engage in a two-way…
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Gap taps Optoro to drive next-gen customer experience
March 30, 2023
Gap Inc. is deploying Optoro's returns platform to accelerate the customer returns experience and returns processing.
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Macy’s CEO stepping down in 2024
March 30, 2023
Macy's CEO Jeff Gennette will leave his role in February, 2024 after a 40-plus year career with the retailer.
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Many businesses confident on CX ability
March 29, 2023
More than half, 67%, of business leaders are highly confident of providing the level of experience expected by consumers and more than 50% believe labor…
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Lush, Victoria’s Secret, Party City jump aboard DoorDash
March 28, 2023
Delivery services provider DoorDash has several new retailers on its service, including Lush Cosmetics, Victoria's Secret and Party City.
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Millennials are the big retail spenders this year
March 28, 2023
Global e-commerce spending will be led by millennials this year and they prefer online versus in-store when it comes to shopping.
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Walmart reducing workforce at 5 fulfillment operations
March 27, 2023
Walmart is giving 90-day notice to hundreds of workers at U.S. fulfillment centers as the retail giant is cutting back and eliminating night and weekend…
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A revival of Blockbuster Video? Online website indicates yes
March 27, 2023
The last Blockbuster Video store closed four years ago but online rumours are swirling the once popular entertainment brand may be back in play.
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Consumer sues Amazon over biometric identification notification
March 27, 2023
A customer has filed a class action suit against Amazon for failing to properly notify customers about its biometric identification practices at New York City…
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AI vending machine engages users in creating artwork
March 24, 2023
Visitors to the Rundle Place shopping mall in South Australia can engage in conversations with an AI-powered vending machine to create artwork, according to a…
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Robotic manicure machine serves customers at NY airport
March 24, 2023
Xwell Inc., a holding company for wellness products, has teamed with Clockwork to install a robotic manicure machine that paints nails at John F. Kennedy's…
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Costco kiosk offers free product samples
March 24, 2023
Costco Wholesale has introduced a self-serve kiosk offering free product samples. A photo of the kiosk posted on reddit from a Costco store at an undisclosed…
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Retailers focused on automation to cut costs, boost efficiency
March 22, 2023
Retailers are prioritizing investment in technology that will not only improve operational efficiencies but cut costs while increasing profits.
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Gen Z not cutting spend despite inflation
March 22, 2023
Inflation isn't prompting the Gen Z consumer from shopping and 32% are online doing just that.
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Panera Bread launches Amazon One in St. Louis locations
March 22, 2023
Panera Bread, a self-serve kiosk pioneer, is rolling out Amazon One, a palm identify and payments technology, at select bakery-cafes in the brand's hometown of…
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Consumers less trusting compared to 2022
March 20, 2023
Consumers have 10% less trust in brands than they did in 2022 and nearly half of consumers are interested in sharing first-party data for a more personalized…
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Amazon adds 9K to layoff list
March 20, 2023
Amazon, in the space of four months, is laying off 27,000 workers in total, given an additional 9,000 announced today.
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National Retail Solutions offers POS impression measurement option
March 20, 2023
National Retail Solutions, which operates a point-of-sale terminal-based platform plus credit card processing for independent retailers, announced that it is…
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