News
Personalization, price still top of mind for consumers
February 28, 2017
Price remains top of mind for consumers but shoppers also view personalization and fulfillment are key reasons for shopping a retail location.
read nowReport: Apple aiming to expand NYC store
February 27, 2017
Apple plans to more than double the size of its Fifth Avenue, New York City store, which is well-known for its glass cube design.
read nowTiffany & Co on hunt for new CEO
February 27, 2017
Tiffany & Co Chairman and former CEO Michael Kowalski is back in the CEO role for an interim period now that its most recent CEO, Frederic Cumenal, has…
read nowStudy: Customer service supplants sales as job No. 1 in retail banking
February 24, 2017
Boosting sales results is no longer job one for North American banks. These financial institutions now believe cultivating customer relationships is their top…
read nowQuikTrip debuts mobile ordering via its app
February 24, 2017
QuikTrip customers can now order via the convenience store brand's app.
read nowTarget pulls back on innovation, claims report
February 24, 2017
In the wake of not-so-great sales, Target reportedly is culling down on technology innovation including the shuttering of a start-up effort.
read nowStudy: Consumers believe mobile wallet data is secure
February 24, 2017
Consumers across the globe are more concerned with protecting their financial and payments information stored on a computer than they are with protecting this…
read nowUnisys rises to omnichannel banking challenge with Elevate
February 24, 2017
Unisys Corp. has unveiled Elevate by Unisys, an end-to-end digital banking software platform and suite of applications designed to deliver an omnichannel…
read nowIgnoring personalization can cost a retailer, reveals survey
February 23, 2017
Better customer experience can boost a retailer's revenue by 5 percent and retailers missed out on $150 billion in payback last year in failing to provide…
read nowBarneys names a new top chief
February 23, 2017
Barneys CEO Mark Lee is taking on a new role, executive chairman, and COO Danielle Vitale is stepping into his prior chief leadership role.
read nowRetail sales off to good start in new year
February 22, 2017
Retail sales in January rose 0.4 percent and represented a 5.6 percent increase compared to the previous year.
read nowCustomer experience top priority in supply chain operations
February 22, 2017
More than half of retailers, 67 percent, view customer experience as top importance when it comes to supply chain performance and decision making.
read nowResearch: More big companies are gungho on CX
February 22, 2017
A new Temkin Group report reveals customer experience investments are on the rise and good return-on-investment last year is spurring greater attention and…
read nowShoes.com prepping for bankruptcy
February 21, 2017
Without any forewarning, Shoes.com shuttered its business in late January and closed two brick-and-mortar locations as well as two other off-shoot shoe sites…
read nowDeborah Fine named CEO at Ritani
February 21, 2017
Ritani, an online jewelry retailer, has named its first CEO.
read nowGerry Smith tapped as Office Depot CEO
February 21, 2017
Office Depot has hired on a soon to be ex-Lenovo executive, Gerry Smith, as CEO.
read nowStudy: Billions wasted on loyalty efforts that bomb
February 20, 2017
Retailers and restaurants invest a lot in loyalty programs but a massive study from Accenture reveals a lot of that money is wasted as programs often miss…
read nowNewegg expanding into China, 19 other countries
February 20, 2017
Newegg plans to launch online marketplaces in nearly two dozen countries, including China, this year.
read nowCeleste Burgoyne tapped as Lululemon retail EVP
February 20, 2017
Celeste Burgoyne, a longtime Lululemon leader, is being promoted to the role of EVP, retail, Americas.
read nowIBM gets serious about IoT
February 17, 2017
IBM aims to drive collaborative innovation with dozens of clients and partners with the opening of its new $200 million global headquarters for its Watson…
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