News
More stores broadening selection in lieu of new-store construction
August 3, 2008
Chicago Tribune: Guitars at Best Buy. Frozen pizzas at Menards. Yoga pants at Walgreens. As the economy slows and the retail industry cuts back on investment…
read nowNero unveils burn-on-demand DVD tech for retail
August 3, 2008
GLENDALE, Calif. — Nero, creators of liquid media technology, and Polar Frog Digital, a provider of on-demand video services for DVD and downloadable…
read nowThirty-six million Americans now print online coupons
August 3, 2008
MOUNTAIN VIEW, Calif. — The number of people turning to the Web for coupons has soared to 36 million in 2008. That's an increase of 10 million people from…
read nowWeb merchants stepping up their customer service
August 3, 2008
Internet Retailer: A good call center agent who is courteous, knowledgeable and professional when the pressure is on is hard to find and even harder to keep.
read nowInfosys tool tracks shopper, shelf activity in real-time
July 30, 2008
BANGALORE, India — Infosys Technologies Limited has launched ShoppingTrip360, a platform that enables a suite of managed-information services to create a…
read nowReusable RFID tags look promising
July 30, 2008
Packaging News: Research by the Reusable Packaging Association into RFID tags that can withstand multiple trips through the supply chain is providing…
read nowWeb-enabled POS boosts ROI
July 30, 2008
Internet Retailer: Many cross-channel initiatives have added features to retailers' Web sites, such as ordering online for in-store pickup or visibility into…
read nowOft-quoted retail statistic doesn't give the full picture
July 30, 2008
NEW YORK — A new global shopper study, "Shopper Decisions Made In-Store" (SDMIS), reveals what's truly happening in the world's retail shopping aisles.
read nowReport sheds light on value of loyalty programs
July 29, 2008
ATLANTA — Vesdia Corp., provider of loyalty marketing and merchant network services, announced it has underwritten the research report, "Responsive Customer…
read nowBT upgrades multichannel offering
July 28, 2008
LONDON - BT announced added features on its integrated multichannel ordering and returns solution for retailers.
read nowFlagship stores vital for brand relationships
July 27, 2008
Business Day: Many run at a loss, but flagship retail stores play a big role in building a richer customer relationship with a brand, says global branding…
read nowOnline stores lean toward tailor-made services
July 27, 2008
San Jose Mercury News: An increasing number of online retailers have distinguished themselves from the pack by giving users a little something extra beyond…
read nowStudy: Retailers willing to sacrifice efficiency to improve service
July 23, 2008
DENVER — According to a new RSR Research report, "The New Customer-Centric Retail Supply Chain: Benchmark 2008," better performing retailers (what RSR calls…
read nowOpinion: Best Buy's new plan ignores customer experience
July 23, 2008
Blogger and Forrester researcher Bruce Temkin discusses Best Buy's new five-point plan for growth, and finds a glaring omission: None of the five initiatives…
read nowID Insight launches next-gen ID verification tool
July 22, 2008
NORTHFIELD, Minn. — Identity-fraud risk assessment company ID Insight has launched CompleteID, a verification solution that not only analyzes the "who," but…
read nowNielsen study: Internet key to offline retail
July 22, 2008
NEW YORK — According to Nielsen Online, a service of The Nielsen Company, the Web plays an increasingly integral role in retail for brick and mortar retailers…
read nowPayGo adds new features to cloud-based POS
July 22, 2008
BUFFALO, Minn. — Christian James Inc. announced an update to its cloud-based retail service for independent retailers. The most significant changes to the…
read nowExperts: Retail CIOs need to keep spending
July 21, 2008
CIO India: Retail sector CIOs will need to invest in online shopping services throughout the current slow down to meet the demands of consumers both now and…
read nowIssue resolution key to repeat call-center business
July 21, 2008
TWICE: Resolving a customer-service problem on the patron's first call will entice that person to continue doing business with that company 49 percent of the…
read nowShoppers want retailers to show how green they are
July 21, 2008
Boston Business Journal: A retail business may be green and sustainable, but unless those details are clearly communicated to shoppers, the store might not be…
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