News
Retail customers ignored during 2022 holiday season
February 9, 2023
Nearly a third of retailers, 28.5%, turned off live chat during the 2022 Black Friday to Cyber Monday weekend, and 40% of pre-sale emails sent to brands by…
read now
Cole Haan taps Aptos One for modern store experience
February 9, 2023
Cole Haan, a footwear and lifestyle accessories brand, is deploying the Aptos One platform to gain greater flexibility in order to deliver new innovations and…
read now
Bed Bath & Beyond adds 150 stores to closing list
February 8, 2023
Bed Bath & Beyond will close an additional 150 stores, just a month shy of announcing it was aiming to close 87 locations.
read now
Gen Z consumers worry about recession, seeking better deals
February 8, 2023
The current economy and a possible recession are weighing heavy on a good number of Gen Z consumers, with 70% reporting that inflation and price increases on…
read now
Alo Yoga debuts virtual reality shopping experience
February 7, 2023
Alo Yoga, an activewear and lifestyle brand, is debuting an immersive digital shopping experience featuring virtual reality, beauty and wellness tutorials…
read now
NRF: Recession unlikely, growth ahead
February 7, 2023
A U.S. recession is unlikely and there will be slight growth this year, according to National Retail Federation Chief Economist Jack Kleinhenz.
read now
Fashion brand taps Forter for better efficiency, payment processing
February 7, 2023
ChicMe, a Geeko Tech fashion brand in North America and Europe, is deploying Forter's Trust Platform for digital commerce in a quest to improve payment…
read now
Chatbot gets failing grade in CX survey
February 7, 2023
Many companies are failing to deliver a positive chatbot customer experience and more than half of customers view a positive or negative chatbot experience as…
read now
Consumers just want efficient digital experience
February 6, 2023
A good number of U.S. consumers, 40%, push brand loyalty to the side and aren't too focused on where they buy online as long as the experience is a good…
read now
Excess stock a challenge for half of U.S. retailers
February 6, 2023
Half of U.S. retailers are grappling with excess stock just as the brands are dealing with the annual wave of product returns, with 27% writing off excess…
read now
Giant Eagle teams with Plantensive on boosting product management
February 3, 2023
Food retailer and distributor Giant Eagle is deploying advanced category management technology from Plantensive in order to better respond to consumers…
read now
Retailers focusing on customer experiences, not new tech
February 3, 2023
Due to economic challenges retailers are adjusting priorities and focusing on retaining customers, boosting the customer experience and putting off new tech…
read now
Athlete’s Foot expands marketing team
February 2, 2023
The Athlete's Foot has expanded its marketing team and promoted two leaders in what it calls "key" personnel moves.
read now
Automated tech, revenue top of mind for retailers
February 2, 2023
Just over one third of U.S. retailers, 33%, are building entirely separate market approaches to appeal to Gen Z consumers and 77% plan to expand the number of…
read now
Guitar retailer moves to cloud for omnichannel strategy
February 1, 2023
Guitar Center Inc., which sells musical instruments in the U.S., is redeploying its data centers to Oracle Corp.'s cloud platform for better support of its…
read now
Pool services brand deploys tech to connect online, in-store experiences
February 1, 2023
Poolwerz, a leading franchise pool service brand, is driving a digital transformation strategy with the deployment of Spryker, an enterprise marketplace…
read now
Shopping wait time impacting retailer revenue
February 1, 2023
The cost of a shopper waiting in line at a physical store is having a negative impact on company revenues, according to 92% of retailers polled in a research…
read now
Consumer behavior requires balancing act for retailers
January 31, 2023
Consumer behavior, which includes hopping between online and in-store shopping seeking the best value and experience, is going to require a new channel…
read now
New Zealand airport expanding self-serve check-in kiosks
January 31, 2023
Queenstown Airport in Queenstown, New Zealand plans to install additional bag drop and kiosk technology to allow passengers to check in faster, according to a…
read now
Lululemon teams with Nedap Retail to boost omni-guest experience
January 31, 2023
Athletic apparel retailer lululemon is partnering with Nedap Retail, an RFID solution provider, to boost the omin-guest experience across its 600-plus stores…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
