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Albertsons Companies deploys Toshiba’s self-checkout systems

June 18, 2019

Albertsons Companies is deploying Toshiba's self-checkout systems to reduce wait time, enable faster payment, improve operational throughput and reduce shopper interventions, according to a press release.

"We are empowering our consumers to curate their in-store shopping experiences based on their needs and desires," Anuj Dhanda, executive vice president and CIO at Albertsons Companies, said in the release. "Our partnership is resulting in a smoother experience for our shoppers using self-checkout by reducing the interventions they experience."

The partnership includes immediate and long-term initiatives to better engage in-store shoppers, optimize front-end throughput and improve overall customer satisfaction.

For shoppers, this means removing friction throughout the in-store journey while creating more seamless checkout experiences. This also benefits store managers and associates by putting easy-to-use tools and information in their hands to address issues facing shoppers in real time.

Albertsons features Toshiba's System 6 self-service solutions across its Jewel, ACME, Shaw's, Safeway, Carrs, Tom Thumb, Randalls and Vons banners with plans to deploy the all-new System 7 later this calendar year.

Additionally, Albertsons plans to deploy the TCx Elevate Mobile Operations Manager application to enable store associates to clear interventions, perform overrides, and scan items on the bottom of the basket directly from their mobile device.

Photo courtesy of Albertsons Companies.

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