American Airlines going cashless at Miami airport

Travelers flying out of Miami International Airport on American Airlines won't be taking cash for checking bags and overweight bag fees.

The airline is going cashless, according to a New York Post report, and will only accept debit or credit cards for desk transactions.

The cashless model is aimed at speeding up check-in time, according to the Miami Herald.

Spokeswoman Alexis Aran Coello said the approach will reduce complexity for agents and dealing with closing out cash drawers each day.

To help travelers with the transition, American has installed kiosks selling prepaid Visa debit cards for a $5 transaction fee.

Topics: Consumer Behavior, Customer Experience, Customer Service, Kiosks, Kiosks / Self-Service, Technology

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