Electronic parking kiosks in Pennsylvania draw complaints

Jan. 17, 2018

The new electronic parking kiosks in New Hope, Pennsylvania are drawing complaints from businesses who say customers are confused about how to use them, according to the New Hope Free Press. Many motorists are also unsure how to even find the kiosks.

The borough replaced traditional parking meters on Dec. 15, 2017 with electronic kiosks. Motorists must enter their license plate number, then pay with coins, bills or credit cards. 

The new kiosks cost $7,400 each, representing a total cost of more than $163,000.

The borough believes the kiosks will enable them to better manage parking, including the ability to vary pricing in the future by zone for more control over usage patterns at peak hours.


Topics: Customer Experience, Customer Service, Kiosks, Kiosks / Self-Service


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