News

Fashion retailer boosts store operations, customer satisfaction with Oracle technology

May 30, 2019

Kamal Osman Jamjoon Group LLC, a fashion retailer with more than 700 stores, now has a more unified view of operational data, improved store operations and is driving a higher level of customer satisfaction after deploying Oracle retail platform and technology.

KOJ, which runs nine brands across seven countries, has achieved more than a 98% inventory accuracy as well, according to a press release.

"KOJ is responsible for our own highly successful brands and multiple well-regarded international brands, with high growth rates. With the complexity of managing multiple brands and regions, we needed greater control over products and inventory to support and exceed customer service levels," said Ian Halliwell, deputy CEO, Kamal Osman Jamjoom, in the release. "By leveraging the Oracle retail platform, we have gained efficiencies and confidence fueled by an enterprise view of demand and our ability to fulfill inventory requirements across locations and touchpoints."

KOJ started working with Oracle in 2006 and upgraded to a newer version of the Oracle Retail Merchandise Operations suite, Warehouse Management and Store Inventory Management.

The implementation has also improved visibility into item performance, sales trends and customer demand, according to the release.

The deployment of Oracle Retail Customer Engagement and Oracle Retail Customer Insights is giving store associates access to customer data in real time, including purchasing and loyalty history.  

KOJ is also implementing Oracle Retail Order Broker to enhance inventory visibility and enable dynamic fulfillment for a buy anywhere, fulfill anywhere customer experience.