Customer Service
Food Lion boosts shopping experience via upgrade strategy
August 7, 2023
Supermarket chain Food Lion has enhanced the shopping experience via upgrades at 47 stores.
The $77 million renovation effort has created an easier shopping experience to meet customers' needs while investing in a local food bank and university to nourish families, according to a press release.
The investment includes e-commerce options across all stores through pickup or home delivery and more self-checkout lanes. Additionally, there has been a focus on training and developing associates to provide the best customer experience, according to the release.
"Food Lion has been a proud neighbor in the Greenville, Jacksonville and New Bern communities for 43 years," Meg Ham, president, Food Lion, said in the release. "We're excited to welcome our neighbors in these towns and cities into their fresh, new Food Lion. These remodels also reflect our ongoing commitment to invest in the growth and development of our associates so they can provide a shopping experience customers can count on. From a brand-new look and feel to more convenient grab-and-go items to make any meal easier, each store has made big changes with our customers in mind so they can nourish their families affordably and make life a little easier."
Food Lion has than 82,000 associates across 1,100-plus stores throughout 10 Southeastern and Mid-Atlantic states.
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