Indian airport tests check-in kiosk on buses

The Bangalore Metropolitan Transport Corporation, in collaboration with the Bengaluru International Airport in Bangalore, India, has installed an automated check-in kiosk in a Vayu Vajra bus on the Electronics City-KIA route. So far, 160 passengers have checked in from the bus, according to the Times of India.

A pilot was previously run on the Kempegowda Bus Station-KIA route, in which 600 people used the facility.

Passengers can punch in their booking number, choose a seat on the touchscreen and have their boarding pass printed on the bus. They can go straight to the security check lane at the airport, bypassing check-in queues. The process is more useful for travelers with only cabin baggage, since those with check-in bags must still go to airline counters before boarding.

The option is presently offered to passengers taking domestic flights of Air Asia, GoAir, IndiGo, Jet Airways and SpiceJet.

Topics: Customer Experience, Customer Service, Kiosks, Kiosks / Self-Service

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