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Walmart pulling self-checkout lanes due to shoplifting

Photo: The Toidi - stock.adobe.com

May 6, 2024

Walmart is removing more self-checkout lanes from store locations including Shrewsbury, Missouri, Cleveland, Ohio and Albuquerque, New Mexico, according to a Daily Express U.S. report.

Retailers are reducing self-checkouts due to an increase in shoplifting.

"Theft rates at self-checkouts are reasonably high both because of deliberate actions and accidental mistakes. Forcing more customers to use manned checkouts resolves a lot of these issues and saves retailers money," Niel Saunders, managing director of GlobalData, told the news outlet.

The news comes on the heels of Dollar General pulling self-checkout lanes from 300 locations due to retail theft.

Retail - Department Stores Self-Checkout Kiosks / Self-Service Customer Experience Technology Consumer BehaviorWalmart

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