CONTINUE TO SITE »
or wait 15 seconds

Technology

Wegmans closes out self-checkout app due to losses

Wegmans closes out self-checkout app due to lossesPhoto by istock.com


Consumers cheating the self-checkout process is the prime reason supermarket chain Wegmans has shuttered its self-checkout app.

The SCAN app closed down last weekend after being in use for two years, according to a New York Post report.

"Unfortunately, the losses we are experiencing from this program prevent us from continuing to make it available in its current state," CEO Colleen Wegman said in a memo to customers.

The move has been met with disappointment by more than a few Wegmans customers, one of who tweeted it was "an incredible service."

The app came into play during the pandemic as a strategy for consumers to both provide a contactless checkout for health and safety reasons and also to help curb lines formed at its cashier lanes.

Wegmans said it tried several adjustments to keep the app up and available, according to the statement sent to app users, adding it learned a lot during the process and is intent on developing digital solutions to streamline the shopping checkout process.



KEEP UP WITH RETAIL CUSTOMER EXPERIENCE NEWS AND TRENDS

Sign up now for the Retail Customer Experience newsletter and get the top stories delivered straight to your inbox.

Privacy Policy


Already a member? Sign in below.

  or register now

Forgot your password?


You may sign into this site using your login credentials
from any of these Networld Media Group sites: