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CX Innovators Podcast

JCPenney CIO shares CX insight on $1B transformation

In this latest episode of the CX Innovators podcast, produced by Networld Media Group, JCPenney CIO Sharmeelee Bala talks with RetailCustomerExperience.com editor Judy Mottl about how the legacy retailer is transforming the customer experience.

Image: Willie Lawless/Networld Media Group

August 12, 2024

In the latest episode of the CX Innovators podcast, Sharmeelee Bala, CIO at JCPenney, shares insight with RetailCustomerExperience.com editor Judy Mottl on how the legacy retailer is approaching a $1 billion transformation.

The podcast is an extended conversation that began with an initial interview on RetailCustomerExperience.com.

Remember to subscribe to Networld Media Group's YouTube channel to keep up with the latest CX Innovators podcasts.

Display Technology Top 100 Retail Customer Experience Retail - Department Stores Supply Chain Technology AI Omnichannel Customer Service Consumer Behavior Merchandising MarketingJCPenney

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