How to empower your team to transform the customer experience

Author Adam Fridman,founder/president, ProHabits.com, explains how employee engagement provides many benefits but the most vital for retailers is its capacity…

Frictionless shopping 2.0: How its definition has evolved and what it means for brands

Sheryl McKenzie, vice president, products & capabilities, Alliance Data card services business, writes retailers are living in the era of frictionless 2.0…

Tactics for gaining new customers and keeping all your customers happy

by Taylor Kamnetz — content marketing manager, ReviewPush

Taylor Kamnetz explains why, as 2019 inches closer, it's time to re-evaluate marketing, advertising strategies and campaigns in a way that will stand out in…

How 3D technologies are changing the online shopping experience

Kosta Popov, CEO and founder, Cappasity, outlines why retailers need to get ahead of the curve in order to innovate, innovate and innovate and why they should…

Want to win in retail? Focus on driving innovation

Oliver Guy, global industry director, Software AG, writes that the most successful retailers understand that their tech partners can help them put innovation…

10 tips for designing commerce experiences for the majority (Hint: that’s not you)

Kelly Goetsch, chief product officer commercetools, shares insights for designing commerce solutions that better appeal to the mass market.

Kagan: Is Amazon Pay a trojan horse digital wallet to retailers?

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan explains why he believes Amazon Pay could have a successful future as a payment method in the retail world, even though these retailers are arch…

From app to aisle: How technology will shape the retail customer experience of the future

Mark Smith, CMO of Linq3, offers up insight on why retailers must now meet consumers' heightened expectations and demands for convenience by delivering the…

How retail kiosks can help retailers simplify the busy holiday season

Melissa Tally, marketing coordinator at Meridian Kiosks, provides an overview of kiosk technology and how emerging advancements can help retailers meet…

Customer loyalty: Keeping the relationship alive

Eric Keating, vice president of marketing at Zaius, explains why B2C marketers have to engineer the repeat purchase carefully and thoughtfully and offers up…

The Black Friday effect: What happens when websites fail

Kyle Herring, director of digital marketing, Quantum Metric, explains how e-commerce environments are continuously in a state of flux and there will always be…

Why it's time for retail marketers to start listening

Evan Magliocca, brand marketing manager, at Baesman Insights & Marketing, discusses what marketers can be doing to better learn about customers and create more…

3 ways digital maps improve customer experiences

Robert Szyngiel, who leads product management at DMTI Spatial, offers up three ways retailers can use digital maps to improve customer experiences.

Should retailers give up on UK's High Street?

Andy Wood, chairman, Go Inspire, explains why a mix of innovative and traditional channels is the ideal way of engaging with today's consumers.

The new retail era where logistics is both sexy and essential

by Chris Petersen — Owner, IMS

Chris Petersen explains why, from AI to predictive inventory, logistics isn't what it used to be.

5 e-commerce best practices for retailers

Uma Kannappan, global product director, e-content at SGK, explains how retailers can optimize digital shelf product content to drive a better consumer…

Emotion in customer care: Just how important is it?

Julien Rio, head of marketing at Dimelo, offers insight on how to truly approach customer care and why retailers need to undertake an in-depth rearrangement of…

Heads up banks: Amazon is now your competition

Kitewheel President Mark Smith offers up insight on why Amazon's move into traditional banking should scare other banks thanks to its very loyal customer base…

4 negotiation strategies for managing difficult retail customers

Dean Kaplan, president of the Kaplan Group, shares insight on how to prevent the angry retail customer scenario and what to do if it can't be avoided.

How AI technology is influencing Gen Z engagement strategies

Gurps Rai, CIO of DroppTV, explains how artificial intelligence can help retailers develop a personalized retail customer experience and how to best utilize AI…