Take your marketing automation further with AI

John Oechsle, president and CEO of Swiftpage, offers insight on why AI-based technologies are critical for retailers today as it's playing an increasingly…

There is no retail apocalypse but rather a retail experiential evolution taking place

Charles Dimov, vice president of marketing, OrderDynamics, writes that retail is not dying and that experiential retail is landing everywhere. And, as…

Knowing the difference between must-have CX technologies and what can wait

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Forrester VP and Principal Analyst Brendan Witcher shared insight on what retailers need to be doing when it comes to customer experience technology and what…

Consumers embracing payments via voice assistant, but wary about security

May 1, 2019

Research from Transaction Network Services Inc. indicates adoption of smart payments technology has grown substantially, but consumers have significant…

Retailers embracing AI with realistic expectations, reveals study

April 30, 2019

Retailers understand the value proposition of AI and location intelligence technologies, but they don't expect it to fundamentally change their business.

L'Oreal taps Boots for AI advice tool

April 29, 2019

L'Oreal skincare brand La Roche-Posay has launched a AI-based spot-diagnosis tool that provides mobile and PC users free advice on skin care treatment.

3 ways retailers can win the innovation race

Dana Naim, head of marketing and content at Twiggle, explains that despite many retailers' best interests to embrace digital transformation, most are not…

Giant Eagle boosting customer satisfaction with digital inventory, audit tool

April 16, 2019

Giant Eagle is launching a pilot program with Simbe Robotics featuring an autonomous shelf auditing and inventory analytics solution in the quest to boost…

AI spend to hit $35.8B this year led by retail industry

April 5, 2019

Worldwide spend on artificial intelligence systems will hit $35.8 billion this year, reflecting a 44% jump over 2018 spend, according to an IDC report.

Research: Consumers more comfortable dealing with customer service robots

April 2, 2019

Over half of consumers are comfortable interacting with a customer service robot on the phone, according to Aspect Software research that surveyed 2,00…

How AR, AI play into delivering a personalized shopping journey

Displaydata's Paul Milner explains why retailers are in a prime position to capitalize on the growing gravitation toward AR and AI in order to make more…

Sam's Club, 7-Eleven push forward with cashierless stores

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Executives from Sam's Club and 7-Eleven offer insight on their progress with self-checkout initiatives and how the innovative technologies are a boon for both…

South Korean food delivery app aims to tap robots

March 7, 2019

The biggest food delivery app in South Korea plans to incorporate robots into its strategy.

The biggest threat facing brands today

Roger Bannister, business development director at Timico, outlines why retailers and brands must enhance the user experience using digital transformation…

Leaders vs. explorers: Who is winning retail's race to digital transformation?

Oliver Guy, global industry director, retail, Software AG, explains why retailers that want to survive must invest in improving everything from customer…

Pioneers: Who's really going to drive a new retail perspective?

Mimi Lettunich, president and executive creative director at Twenty Four 7, offers insight on why retailers must make the pivot to experiential design and more…

Ready for 'robots in aisle 5'?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Robots are not only helping customers in the store; they are helping each other, as well as assisting the staff, in managing shelf inventory.

Standard Cognition buys robotic mapping startup

January 31, 2019

Standard Cognition, which provides AI-powered autonomous checkout solutions for brick and mortar retailers, has acquired Explorer.ai, a mapping and computer…

Report: AI will disrupt US job market

January 31, 2019

Those fearing that automation will put the U.S. worker out to pasture won't like the insight from a Brookings Institution report that claims 25 percent of U.S.

5 technologies primed to transform the grocery shopping experience

Rupal Shah, head of shopper research at research specialists, Simpson Carpenter, explains why the grocery shopping experience is on the brink of big change…