Kagan: How AI growth wave will transform retail

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan explains how artificial intelligence will transform the retail customer experience in the next few years and why retailers don't necessarily have to…

Walmart Store No 8 incubator advances VR strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Walmart is fulfilling a big part of its one-year-old technology incubation strategy by buying a virtual reality startup. As a leader notes, it's just the start…

Consumer chatbot adoption facing some hurdles

February 13, 2018

While artificial intelligence and chatbots are clearly proving useful for retailers when it comes to improved customer enagement and experience, consumers are…

CES serves up a gold mine of self-serve retail innovation

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Many of the exhibits in the High Tech Retailing Marketplace and elsewhere on the CES show floor featured self-service technology designed to enable retailers…

Consumers not really understanding AI, claims study

February 1, 2018

While the retail segment is embracing artificial intelligence, the consumer is still a bit leery and not fully understanding the technology, according to a…

Why 1-800-Flowers, eBay, Cosabella are hot for AI

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Three successful and growing retailers share insight on why each is embracing artificial intelligence to drive the retail customer experience forward.

Walmart chief: Retail is about change, customer experience a team sport

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Walmart CEO/President Doug McMillon says the top brick-and-mortar retailer can't afford to get comfortable as it has a lot of work to do and remains committed…

Analyst: Pokemon Go proves AR beats VR

January 18, 2018

GlobalData, a data and analytics company, believes augmented reality has a greater future ahead of it than virtual reality. The company argues virtual reality…

Pepper the robot now an airport restaurant greeter

January 11, 2018

Travelers can expect to see more of the 4-foot tall humanoid, Pepper the robot, at select HMSHost North American airport restaurants, according to a press…

Industry experts offer up 2018 predictions on retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

With the close of 2017, a year which brought big news in retail customer experience strategy, technology and trends, Retail Customer Experience shares a hefty…

Self-serve order pickup robot expands for U.S. retailers, supports smart locker technology

December 18, 2017

Bell and Howell announced the 100th U.S. installation of the PackRobot, a 16-foot-tall, automated package pickup system manufactured by Cleveron, a European…

Wayfair advances AR strategy with mobile app 3D feature

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The furniture and décor retailer is making online shopping easier and more satisfying for consumers wanting to know how a product will look at home before they…

Chat customer experience not so great in UK, claims study

December 12, 2017

Consumers in the U.K. want to use chat when it comes to customer service, with nearly a third embracing the technology, but satisfaction isn't very high at…

Chatbot scores an 'A' in customer experience for online education retailer

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The Nanorep chat technology is proving a win-win for Chegg, a student-first learning platform, when it comes to delivering on customer expectations and saving…

Technologies poised to change the future of holiday shopping

Harriet Green, general manager for IBM Watson Internet of Things, customer engagement and education, explains how retailers must welcome an early adopter…

6 best practices for thriving in the 'post-human' customer service age

Anand Subramaniam, SVP worldwide marketing for eGain, offers up insight on how retailers can avoid frustrating potential customers and only only survive but…

Stephen Hawking claims AI will destroy humans

November 14, 2017

Artificial intelligence could prove to be deadly to the human race, according to physicist Stephen Hawking, who told the audience at the recent Web Summit in…

Webinar: How, why and where artificial intelligence is taking root in retail

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Tractica analyst Mark Beccue and Interactions Vice President of Marketing Jane Price offer valuable insight on how and why AI is no longer a buzzword, but…

Consumers love retailers with multiple channels, reveals survey

November 8, 2017

The more channels available for customer service, the happier a consumer is, reveals a Narvar survey on shopper behavior.

Artificial intelligence gaining favor with retailers

October 17, 2017

A new study reveals 54 percent of retailers use or plan to use artificial intelligence to enhance the customer experience.