AI News & Media
Apple hires on ex-Google AI chief
April 9, 2018
Google is down one artificial intelligence guru thanks to Apple.
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Mall of America embracing chatbot to boost retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The Mall of America's limited chatbot experience led to a more robust deployment this past holiday season and is part of the mall's overall digital technology…
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Talking With: InfoVista's Ricardo Belmar on retail customer experience trends, tech in play
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Ricardo Belmar, senior director, worldwide enterprise product marketing at InfoVista, has been entrenched in the world of networks, technology and retail…
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Kagan: How AI growth wave will transform retail
by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst
Jeff Kagan explains how artificial intelligence will transform the retail customer experience in the next few years and why retailers don't necessarily have to…
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Walmart Store No 8 incubator advances VR strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Walmart is fulfilling a big part of its one-year-old technology incubation strategy by buying a virtual reality startup. As a leader notes, it's just the start…
read nowConsumer chatbot adoption facing some hurdles
February 13, 2018
While artificial intelligence and chatbots are clearly proving useful for retailers when it comes to improved customer enagement and experience, consumers are…
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CES serves up a gold mine of self-serve retail innovation
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Many of the exhibits in the High Tech Retailing Marketplace and elsewhere on the CES show floor featured self-service technology designed to enable retailers…
read nowConsumers not really understanding AI, claims study
February 1, 2018
While the retail segment is embracing artificial intelligence, the consumer is still a bit leery and not fully understanding the technology, according to a…
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Why 1-800-Flowers, eBay, Cosabella are hot for AI
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Three successful and growing retailers share insight on why each is embracing artificial intelligence to drive the retail customer experience forward.
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Walmart chief: Retail is about change, customer experience a team sport
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Walmart CEO/President Doug McMillon says the top brick-and-mortar retailer can't afford to get comfortable as it has a lot of work to do and remains committed…
read nowAnalyst: Pokemon Go proves AR beats VR
January 18, 2018
GlobalData, a data and analytics company, believes augmented reality has a greater future ahead of it than virtual reality. The company argues virtual reality…
read nowPepper the robot now an airport restaurant greeter
January 11, 2018
Travelers can expect to see more of the 4-foot tall humanoid, Pepper the robot, at select HMSHost North American airport restaurants, according to a press…
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Industry experts offer up 2018 predictions on retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
With the close of 2017, a year which brought big news in retail customer experience strategy, technology and trends, Retail Customer Experience shares a hefty…
read nowSelf-serve order pickup robot expands for U.S. retailers, supports smart locker technology
December 18, 2017
Bell and Howell announced the 100th U.S. installation of the PackRobot, a 16-foot-tall, automated package pickup system manufactured by Cleveron, a European…
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Wayfair advances AR strategy with mobile app 3D feature
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The furniture and décor retailer is making online shopping easier and more satisfying for consumers wanting to know how a product will look at home before they…
read nowChat customer experience not so great in UK, claims study
December 12, 2017
Consumers in the U.K. want to use chat when it comes to customer service, with nearly a third embracing the technology, but satisfaction isn't very high at…
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Chatbot scores an 'A' in customer experience for online education retailer
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The Nanorep chat technology is proving a win-win for Chegg, a student-first learning platform, when it comes to delivering on customer expectations and saving…
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Technologies poised to change the future of holiday shopping
Harriet Green, general manager for IBM Watson Internet of Things, customer engagement and education, explains how retailers must welcome an early adopter…
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6 best practices for thriving in the 'post-human' customer service age
Anand Subramaniam, SVP worldwide marketing for eGain, offers up insight on how retailers can avoid frustrating potential customers and only only survive but…
read nowStephen Hawking claims AI will destroy humans
November 14, 2017
Artificial intelligence could prove to be deadly to the human race, according to physicist Stephen Hawking, who told the audience at the recent Web Summit in…
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