Most online shoppers want a human, not a chatbot when needing help

November 6, 2026

Two-thirds of online shoppers want a human, not a chatbot, when an order goes wrong.

Shoppers will let AI browse, but they still want their hand on the wallet

by Steve Vincent — SVP, Commercial, North America, Nuvei

Agentic commerce gains ground fastest wherever the financial risk is small, the decision is familiar and the shopper can see and control the guardrails around…

AI data issue driving product returns

November 2, 2026

Nearly half of U.S. shoppers, 46%, who bought an item based on an AI recommendation have returned one item in the past year.

Consumers feeling duped by products marketed with AI

October 30, 2026

An increasing number of consumers are feeling duped by products advertised via AI and 43% of Americans report that they have already been duped.

Google, Glance partner to deliver AI-powered commerce to TVs

October 29, 2026

Google and Glance, an AI-powered personal shopping platform backed by InMobi, are teaming up to enhance the television experience by bringing AI-powered…

Shoppers paying close attention to quality

October 29, 2026

Consumers are scrutinizing quality given increasing prices, with a majority stating price and quality need to align.

The rise of the intelligent store: How edge AI is transforming physical retail

by Vik Malyala — Chief Business Officer, Supermicro

By transforming stores into responsive, data-driven ecosystems, retailers can deliver more seamless customer experiences while improving operational agility…

Alaska Airlines taps Amaresh Siva as CTO

October 27, 2026

Alaska Airlines has named Amaresh Siva as chief technology officer to lead enterprise technology, digital and AI strategy.

AI try-on kiosks gain traction as retailers seek to reduce returns

October 26, 2026

Retailers are increasingly exploring artificial intelligence-powered virtual try-on kiosks to help shoppers make more informed clothing purchases and reduce…

Protecting High-Value Customer Data Beyond the Transaction

Customer data plays an important role in creating personalized specialty retail experiences, but protecting that information requires attention beyond…

3 ways retailers are losing trust

by Taylor Cunningham — Vice President of US Marketing, Trustpilot

The retailers who want to get ahead need to act on the feedback customers are taking the time to share. If they don’t, their competitors will.

Beyond the hype: What retailers actually learn when agentic AI hits the sales floor

by Adriana Rivas — COO & AI Strategist, Bigwise Corp

The retailers ahead of others are not the retailers that have the most sophisticated model. They are the retailers that treat the whole process as an…

C-store shoppers favor faster checkout but want human assistance

October 15, 2026

Convenience store customers are increasingly comfortable with AI-powered technology, particularly when it speeds up checkout, but many still want access to…

Near majority of consumers tapping AI for deal hunting

October 14, 2026

A near majority, 69%, of holiday shoppers are reaching for AI agents to price compare and find the best deals.

When AI becomes the shopper: Why retailers must rethink customer experience

by Divya Valsala Saratchandran

AI isn't replacing the customer. But it is becoming part of the buying decision.

Why agentic AI is the new “best buddy” for retail customer experience teams

by George Ninikas — Senior Vice President of Sales and Accounts, Supply Chain Planning, Americas, ORTEC

Planners do not want AI to simply generate a static delivery plan and walk away. They want a system that can respond as conditions change throughout the day…

Most c-store consumers engaging with AI

October 6, 2026

Most c-store shoppers, 80%, have engaged with artificial intelligence with most interactions happening at a self-checkout kiosk.

AI emerging as a shopping channel

October 1, 2026

Generative artificial intelligence is fast becoming part of the shopper journey with over a third of consumers, 34%, using AI tools to shop. That's the top…

Will AI be the end of the touchscreen?

by Richard Slawsky — Editor, Connect Media

Rather than choosing between touch, voice or mobile, the next generation of kiosks will increasingly combine them.

Kroger: AI driving meaningful results

September 30, 2026

The Kroger Co.'s artificial intelligence strategy is improving the customer experience, making work easier for store associates and driving improved business…