AI News & Media
Gen AI penetrates over half of US internet households
April 23, 2026
Generative AI has reached more than half of U.S. internet households, 58%, but there's still a lag when it comes to monetization and trust.
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As retailers automate CX trust deficit grows
April 21, 2026
The trust crisis between the consumer and retailer is deepening as retailers struggle to balance AI automation with human connection as 47% of consumers will…
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Andon launches AI-run store in San Francisco
April 21, 2026
Technology firm Andon Labs has launched Andon Market, an experimental retail store in San Francisco designed to test how artificial intelligence can operate a…
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AI is accelerating commerce, but service-led AI is where brands win
by Matt Price — CEO, Crescendo
If agentic commerce scales into a trillion-dollar opportunity, success will hinge on infrastructure.
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Retail AI Council debuts AI assistant
April 16, 2026
The Retail AI Council has debuted an AI assistant providing actionable guidance for retailers based in practitioner knowledge and not vendor marketing.
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How agentic ecosystems are redefining the consumer experience
by Meriel Neighbour — Chair of Ambassadors at MACH Alliance; Director of Technology Delivery and Transformation at River Island, MACH Alliance
While there's more hype and excitement around customer-facing AI chatbots or flashy generative AI tools, consumer loyalty comes from providing a consistent…
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More consumers tapping AI when looking for a deal
April 10, 2026
A hefty number of consumers, nearly 70%, are using AI to find deals and retailer discounts.
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AI use as shopping tool gains traction
April 7, 2026
Artificial intelligence tools are being used for shopping, especially among the Gen Z consumer as consumers are seeing value in AI's ability find deals, do…
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Retail’s new power broker: AI and the rise of intelligent supply chain execution
by Eugene Amigud — Chief Innovation Officer, Infios
AI has become the new retail gatekeeper. And it favors brands that execute intelligently, consistently and at speed.
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How to protect razor-thin retail margins with AI
by Leigh Helsel — Partner, Retail Lead, Centric Consulting
Retail margins are on the verge of a complete meltdown. Yet, retailers using AI are seeing the opposite trend. Knowing how and where to invest in AI is…
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Friar Tux AI try-on tool offers virtual formalwear shopping experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Friar Tux's AI try-on tool allows customers to view a personalized visualization of selected suits and tuxedos, enabling comparison of different styles and…
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Selectable, not just seen: Why brand visibility isn’t enough in AI commerce
by Chris Bartosik — Sr. Director of Healthcare, Retail, and E-Commerce, Concentrix
Brands that rely on traditional tactics like sharp design, broad advertising and prime placement, find themselves competing in a game where the referee is an…
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Customers reject AI slop: Don’t let automated ads ruin your retail marketing strategy
by Mike Schrobo — CEO and Founder, Fraud Blocker
Automation will mature and case studies will improve but, until that point, we must ensure advertising is for humans by humans.
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Costco CEO, CFO talk AI-powered online sales jump, tariff strategy
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Costco is reaping e-commerce sales rewards from AI technology and piloting automated pay stations that let members pay for pre-scanned orders with an average…
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More consumers using AI tools but still lots of mistrust
March 12, 2026
A hefty number of U.S. consumers, 71%, are using AI tools, with 37% using them daily or several times a week and 41% would use it more frequently for shopping…
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The hidden risks behind retail's AI shopping boom
by Dean Hickman-Smith — Chief Revenue Officer, Testlio
In an era where AI influences $67 billion in sales, the retailers who win will be the ones whose AI earns trust, repeat purchases, and long-term loyalty.
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PAR Technology launches Retail Drive AI
March 9, 2026
PAR Technology Corp., a foodservice technology provider, has launched PAR Retail Drive AI, an AI-powered product suite designed to equip convenience and fuel…
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AI Is redefining the retail experience, but who owns the relationship?
by Adam Brotman — Co-Founder and Co-CEO, Forum3
As AI-powered assistants increasingly guide shoppers from discovery to purchase, the experience itself is being reshaped. It’s faster, more conversational, and…
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National Retail Solutions wins 2 2026 CVAI Awards for AI, business transformation
March 9, 2026
National Retail Solutions has been named a dual winner in the inaugural 2026 CVAI Awards, presented by ChannelVision and Beka Business Media.
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True Beauty Lashes taps Perfect Corp. for personalized lash recommendation
March 4, 2026
True Beauty Lashes has partnered with Perfect Corp., an AI and augmented reality beauty and fashion technology, to power LashLovr, a personalized lash matching…
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