True Beauty Lashes taps Perfect Corp. for personalized lash recommendation

March 4, 2026

True Beauty Lashes has partnered with Perfect Corp., an AI and augmented reality beauty and fashion technology, to power LashLovr, a personalized lash matching…

Consumers spending more time to find best price

March 4, 2026

Well over half of U.S. consumers are taking more time to find the best price and AI may be playing a bigger role when it comes to shopping, payments, loyalty…

What 2025 really taught us about AI, CX and what 2026 holds for the future

by Mike Gadsby — Chief Innovation Officer, O3 World

In 2025, AI's biggest hurdle wasn't technological, it was organizational capacity and readiness.

SandStar debuts VRK AI vending kiosk

March 3, 2026

SandStar has debuted the SandStar VRK, an vending kiosk featuring AI computer vision.

National Retail Solutions Wins Two Inaugural 2026 CVAI Awards for AI Innovation and Business Transformation

National Retail Solutions (NRS) has been named a dual winner in the inaugural 2026 CVAI Awards, presented by ChannelVision and Beka Business Media. Recognized…

Gen AI reshaping shopping behavior

February 20, 2026

Gen AI has moved from experimentation to habit formation when it comes to consumer shopping behavior.

AI assistant use doubles as more shoppers tap AI to handle buying process

February 13, 2026

The use of AI assistants among U.S. shoppers has more than doubled year-over-year, increasing to 35% from 12% in 2024 and over half of shoppers are open to AI…

Balea, Zebra launch Cosmic Machine Vision

February 10, 2026

Balea and Zebra have launched an intelligent vision solution called the Cosmic Machine Vision.

Korbyt unveiling enhancements to AI agent suite

February 5, 2026

Korbyt is unveiling additions to its 5C Agent Suite at this week's ISE 2026 event.

The potential impact of Walmart's ChatGPT shopping strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The world's largest retailer is expanding its AI use via ChatGPT. But there are questions on how the shopping channel will be received by consumers.

The Vitamin Shoppe debuts innovation store in New York City

February 3, 2026

The Vitamin Shoppe has launched an 'Innovation Store" at 157 East 86th street in the Upper East Side of New York City.

URway Holdings details AI Connect Bar capabilities

AI Connect Bar is a unified communications product intentionally designed to leverage the full power of conversational (voice) AI.

Presented by URway Holdings

NICE strategy leader talks agentic AI, retail industry trends

NICE’s purpose-built AI-powered platforms automate engagements into proactive, safe and intelligent actions, empowering individuals and organizations to…

Presented by NICE

Most consumers can identify AI videos

January 29, 2026

A hefty number of consumers, 83%, said they can spot an AI-generated video and that such videos lower brand trust.

Walmart Connect Mexico taps Advertima for in-store retail media strategy

January 27, 2026

Walmart Connect Mexico is partnering with Advertima for a large in-store audience intelligence rollout for in-store retail media.

Gap growing between retail AI, consumer trust

January 27, 2026

While AI is reshaping the in-store experience there is a increasing gap between retailers' and consumers' experiences.

2026 will be the year of agentic AI

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail experts share predictions of retail CX tech and trends arriving in 2026.

AI foundational factor in retail

January 20, 2026

Artificial intelligence has moved out of the experimental phase and is now foundational, according to Solink's "State of AI in Retail" report.

AI spurring smarter business growth, claims IBM study

January 19, 2026

Companies have high expectations from AI efforts with productivity gains predicted to grow by 42% and with 67% of companies expecting the technology to…

AI use is mainstream among consumers

January 13, 2026

A hefty number of consumers, 70%, are using AI in their personal lives and nearly half, 45%, are using it daily compared to half that just nine months ago.