AI News
Dollar Shave Club teams with Kodif for improved customer support
January 3, 2025
Dollar Shave Club has teamed with CX automation provider Kodif and is leveraging Kodif's customer support automation platform to improve customer support.
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AI boosts online grocery revenue by 8%, claims data
December 30, 2024
Artificial intelligence technology powering retail strategies in the grocery sector offers an 8% growth opportunity and can convert single-channel shoppers…
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Ulta Beauty taps Glamlab app for virtual hairstyle experience
December 27, 2024
Ulta Beauty is using an AI app, Glamlab Hair Try On, to provide shoppers a virtual hair style experience before committing to a change in hair style or color.
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Best Buy, Target join list of retailers leveraging AI to help shoppers
December 23, 2024
Best Buy and Target are the latest retailers leaning into AI to help holiday shoppers, using generative AI to help shoppers decide on gift ideas via text…
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Twinset attains 54% increase in ad performance with Tealium
December 18, 2024
Fashion retailer Twinset is seeing big gains from deploying Tealium's customer data platform and partner ecosystem.
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Lowe’s 2025 goals driven by AI platform strategy
December 17, 2024
Lowe's Companies Inc. has mapped out goals for growth and productivity initiatives and topping the list is driving a best-in-class omnichannel experience and…
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Consumers embracing AI with some caveats
December 10, 2024
While consumers are increasingly embracing GenAI, they remained concerned about consumer privacy and security.
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Millennium Hotels and Resorts tap AI voice assistant to enhance guest experience
December 4, 2024
Millennium Hotels and Resorts has deployed the Aiello AI-powered voice assistant to enhance the guest experience by providing personalized, voice-activated…
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Car dealerships committing big to AI
December 4, 2024
Car dealerships are ramping up commitment to using AI in operations with 81% expecting their AI budgets to rise in 2025.
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Target supply chain, store staff ready for the busy holiday season
November 15, 2024
With over 400,000 team members — and approximately 100,000 seasonal hires — Target COO Michael Fiddelke said the omnichannel retailer is ready for the holiday…
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Instacart expands Caper Carts footprint
November 12, 2024
Instacart has added multiple local and independent grocers to the list of clients adopting its AI-powered Caper Carts.
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Consumers embracing AI-powered customer support
November 12, 2024
Consumers are increasingly embracing AI-powered customer support with younger generations more likely to report AI is making customer service more helpful
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Most consumers like human customer service
October 30, 2024
Three-quarters of consumers, 75%, prefer talking to a human when it comes to customer service, according to a Five9 study on how consumers perceive AI and…
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Instacart beefs up Caper Cart capabilities
October 15, 2024
Instacart has added gamification, personalized offers and advertising to its Caper Cart to give shoppers a more seamless shopping experience.
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Nearly all retailers are tapping Gen AI to boost customer experience
October 11, 2024
Nine out of 10 retailers are using Generative AI to improve the customer experience, and top application use includes personalization, search and discovery…
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CarrefourSA teams with Simbe to deploy autonomous robot Tally
October 1, 2024
CarrefourSA, a Turkish retailer operating over 1,200 stores, has teamed up with Simbe, a store intelligence solutions provider, to deploy Simbe's autonomous…
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Amazon taps generative AI for delivery efficiency
September 20, 2024
Amazon is leveraging generative AI to boost efficiency in deliveries, according to a CNBC report.
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Customers embracing AI-driven personalization but still value the human connection
September 10, 2024
Consumers are embracing the personalized sales experience that artificial intelligence technology offers but still highly value human to human connection.
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Sainsbury's debuts AI-powered checkouts
September 10, 2024
Sainsbury's is integrating AI across 22,500 checkouts, according to a BelfastLive report. The technology will enable self-checkouts to identify unbarcoded…
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Best Buy debuts live tracking feature for those big product purchases
August 15, 2024
Best Buy is launching a live tracking feature for large product orders.
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